Research Survey Questionnaire
๐๐๐๐๐๐๐๐๐๐ ๐๐
๐๐๐๐๐๐๐-๐๐๐๐๐
School
of Management IT and Governance
๐๐ก๐ (Management Studies) ๐๐๐ฌ๐๐๐ซ๐๐ก ๐๐ซ๐จ๐ฃ๐๐๐ญ
๐๐๐ฌ๐๐๐ซ๐๐ก๐๐ซ: Olayinka Abiola Kana (0717642902; 221042969@stu.ukzn.ac.za;
kanao@ukzn.ac.za)
๐๐ฎ๐ฉ๐๐ซ๐ฏ๐ข๐ฌ๐จ๐ซ: Professor Stephen Mutula (Mutulas@ukzn.ac.za)
๐๐๐ฌ๐๐๐ซ๐๐ก ๐๐๐๐ข๐๐: ๐๐ฎ๐ฆ๐๐ง๐ข๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐๐จ๐๐ข๐๐ฅ ๐๐๐ข๐๐ง๐๐ ๐๐ญ๐ก๐ข๐๐ฌ (๐๐๐๐๐๐) (๐๐๐๐๐๐๐๐๐๐
Responses to the questionnaire will be
kept confidential.
Aim: The aim of this study is to assess the perceived value, attitude,
and satisfaction of the permanent academic staff of KwaZulu-Natal towards the utilisation of the UKZN medical scheme.
Purpose:ย The purpose
of the questionnaire is to collect data is to understand the ย extent to which various plans and policies
that have been implemented by the UKZN Medical Scheme to assist its members to
manage their health and well-being satisfy the needs of the academic staff.
The employees of
the University of KwaZulu-Natal, and their immediate family members, are
covered by the University of KwaZulu-Natal Medical Scheme. The purpose of
the UKZN medical scheme is to care for its members' health and well-being by
engaging in innovative solutions that provide access to affordable, equitable, quality,
and value-based healthcare that meets their needs now and sustainably into the
future.ย Discovery Health as the
UKZN medical scheme administrator to managed-care servicesย (UKZN Medical Scheme Benefit Brochure, 2021, p.3).
The University of KwaZulu-Natal obligates its permanent staff to utilize the University medical scheme along with their immediate
family. The staff is deducted a certain amount of money from their salary
monthly based on the salary scale and the number of dependants towards the
medical scheme.ย
The UKZN Medical scheme cover has a range
of plans designed to suit its members based on their monthly income and number
of beneficiaries. Various policies have been implemented by the Medical Scheme
to assist its members to manage their health and well-being. However, the extent
to which these plans and policies satisfy the needs of the academic staff is
not known.
Customer perceived value, attitude, choices, and satisfaction
play a critical role in determining the customersโ loyalty and willingness to
pay more (KeyHealth
Medical Aid, 2020 & Demirgรผneล, 2015, p.214). Hence, the perception of the
value of the services provided by the medical scheme operators is important.
Moreover, it is important to understand users' perceived value as it affects
the attitudes, choices, and satisfaction towards the UKZN medical aid scheme
services. Unfortunately,
these perspectives have not been deeply considered and understood from the
research context in the medical scheme industry in South Africa.
The Theory of User-Centred Design is the theory that underpins this
study.
Therefore, this survey will be conducted within UKZN campuses (Edgewood,
Howard college, Medical school, Pietermaritzburg, and Westville). For an in depth study, I will be collecting both quantitative data (questionnaire
distribution with the academic staff) and qualitative data (interview with the
UKZN medical scheme staff). This is to ensure a balanced study, taking into cognisance both the user's and the provider's perspectives.
The information you provide will be used solely for research
purposes, and all responses will be kept confidential in accordance with
research ethics.
ย Dear
Participant,
I am Olayinka Abiola Kana (221042969), I am currently
undertaking my PhD. Program in the school of School of Management, IT and
Governance. University of
KwaZulu-Natal. You are invited to participate in a research project entitled: perceived value, attitude, and satisfaction of the
academic staff of KwaZulu-Natal towards the utilisation
of the UKZN medical scheme: A
case study of UKZN.
Through your
participation, I hope to understand the ย factors
that influence your perceived value of the University medical scheme, effects of the
perceived value on the attitudes, the influence of perceived value ย on choice of health insurance and how the
perceived value satisfy the medical needs.
The study will provide no
direct benefits.
To give feedback to the
participants, a comprehensive research report will be prepared, encompassing
the study's objectives, methodology, findings, relevant conclusions, and recommendations.
This report will be made available on the UKZN repository for convenient access
to research materials. Participants will have the opportunity to review the
report at their convenience, gaining valuable insights into the study's
results.
This study has been
ethically reviewed and approved by the UKZN Humanities and Social Sciences
Research Ethics Committee (approval number: HSSREC/00006027/2023).
In the event of any
problems or concerns/questions you may contact the researcher at (27 717642902)
or the UKZN Humanities & Social Sciences Research Ethics Committee, contact
details as follows:
HUMANITIES
& SOCIAL SCIENCES RESEARCH ETHICS ADMINISTRATION
Research Office, Westville Campus
Govan
Mbeki Building
Private Bag X 54001
Durban 4000ย ย KwaZulu-Natal, SOUTH AFRICA
Tel: 27 31 2604557- Fax: 27 31 2604609
Email: HSSREC@ukzn.ac.za ย ย
Your participation in the study is voluntary and by
participating, you are granting the researcher permission to use your
responses. You may refuse to participate or withdraw from the study at any time
with no negative consequence. Your anonymity will be maintained by the researcher
and the School of Management, I.T. & Governance
and your responses will not be used for any purposes outside of this study.
The duration of your
participation if you choose to participate and remain in the study is expected
to be 15 minutes to complete ย and submit the
questionnaire.ย
All data, both electronic
and hard copy, will be securely stored during the study and archived for 5
years. After this time, all data will be destroyed.
If you have any questions or concerns about
participating in the study, please contact me or my research supervisor at the
numbers listed above.
ย
Sincerely
Olayinkaย Kana
ย
ย
ย
