English @ The Theme Park

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Module 1 / Part II

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A woman is in a queue for Oort Express. She is not wearing a wristband. What would you say to her? *

1 point

Miss, please wait in line

Miss, please go to the ticket booth

Miss, may I see your wristband, please?

There have been a delay in the ride and a customer is blaming you for the delay. What would you say to him? *

1 point

Please be patience, sir

Please get in line, sir

Any minute now, sir

A customer is about to leave the park. At the exit, the customer asks for your help to remove her wristband. You removed the wristband and you say... *

1 point

All set, ma'am

Be careful, ma'am

Hold on tight, ma'am

A customer is attended by the customer service reps. She complained that the staff used the words "we can't do that" and "It's our policy" several times. What is the best response to the customer? *

1 point

All clear, ma'am

My supervisor will come and see you any minute now

Let me check with my supervisor, ma'am

When a customer arrives at the turnstile to scan his wristband, you should greet him with... *

1 point

Be careful, sir

Have fun, sir

Toss a ring, sir

Send me a copy of my responses.

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