Understanding Transit Choices and Challenges in Los Angeles
Thank you for participating in this survey!
Your input is essential in understanding the perceptions we have of Los Angeles' public transit, as well as addressing key challenges related to safety, accessibility, and the presence of homelessness on the LA Metro system. This survey is meant to explore the perceptions and potential solutions from both regular riders and those who rely on other modes of transportation. Your honest feedback will contribute to academic research aimed at creating safer, more inclusive, and compassionate transit solutions for all Angelinos. 

No names or personal identifiers are collected so please share you honest feedback for each question. (The survey should take approx 7 minutes)
Sign in to Google to save your progress. Learn more
What is your age group?
Clear selection
What is your zip code? *
What is your primary mode of transportation in Los Angeles? (Select ONE)
Clear selection
How often do you use LA Metro? (Select ONE)
Clear selection
What prevents you from using LA Metro more? (Check all that apply)
From the options you previously selected, what is the TOP factor that prevents you from using LA Metro? (Select ONE)
Clear selection
How safe do you feel while using the LA Metro system?
Very Unsafe
Very Safe
Clear selection
What measures would make you feel safer? (Check all that apply)
Out of the suggestions, which would have the biggest impact on your feelings of safety? (Select ONE)
Clear selection
Would you use an app that provides real-time safety alerts and incident reporting?
Clear selection
How would you rate the cleanliness of Metro buses and trains?
Very Poor
Very Good
Clear selection
How would you rate the cleanliness of Metro stations and bus stops?
Very Poor
Very Good
Clear selection
There are currently only 3 public restrooms within the entire LA Metro system. Would you support the installation of more bathrooms near bus stops and in train stations?
Clear selection
What do you believe is LA Metro’s greatest strength? (Select ONE)
Clear selection
Would a loyalty or rewards program for frequent riders make you more likely to use LA Metro?
Clear selection
Do you feel LA Metro adequately addresses homelessness in its transit spaces?
Clear selection
How supportive are you of discounted or free fares for unhoused individuals?
Strongly Opposed
Strongly Supportive
Clear selection
What role should public transit play in addressing homelessness in Los Angeles?
How effective do you think the following outreach strategies for unhoused individuals would be, in relation to making transit safer?
Very Ineffective
Ineffective
Neither
Effective
Very Effective
On-site social workers
Designated shelter areas near transit hubs
Partnering with local nonprofits for direct outreach
Public education campaigns about homelessness
Hygiene centers near transit hubs (free showers and laundry)
Clear selection
Scenario questions
The following questions are meant to better understand the actions people would take when addressing scenarios related to safety and homelessness when riding the LA Metro network, as well as the perceived severity of each situation. 
Scenario 1: you are waiting at a station for you train or bus when you spot someone also waiting in the area yelling obscenities in no particular direction. Which of the following actions would you most likely do FIRST (Select ONE)
Clear selection
Scenario 2: You are at a bus stop and see the space is completely taken up by a makeshift shelter. Which of the following actions would you most likely do FIRST (Select ONE)
Clear selection
Scenario 3: You are riding a bus or train and spot a passenger injecting or inhaling drugs. Which of the following actions would you most likely do FIRST (Select ONE)
Clear selection
Scenario 4: You are waiting for your train on a platform and spot someone fiddling with a weapon (knife or gun). Which of the following actions would you most likely do FIRST (Select ONE)
Clear selection
If you could improve one thing about LA Metro, what would it be?
Any more suggestions or ideas you'd like to share?
Select option C (to fight off the bots) 🤖 *
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. - Terms of Service - Privacy Policy

Does this form look suspicious? Report

Google Forms