Instagram Direct Messaging (DM)
There are +25 million businesses registered on Instagram. If your client is one of them, make sure they can connect with their customers via Instagram DM with the help of Conversational Cloud capabilities. Activation is easy and we can help! Fill out the short form below to get started.
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Email *
What is the business/ account name? *
Select the region associated with the account. *
Is the brand an existing client?
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What is the Conversational Cloud account ID?
What is the name of the Client Partner/ Account Manager? *
Who is the Customer Success Manager (CSM) on the account?
What is the brand's Instagram handle? *
Example: @livepersoninc
What is the brand's Facebook Page URL? *
What is the brand's target launch date on Instagram? *
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Facebook's Quality Guidelines for Instagram Direct
By continuing, the brand must agree to the following quality guidelines for Instagram Direct:

✅  Brand must respond to all messages sent by users within twenty-four (24) hours of receipt during regular service hours of operation

✅ Brand should try to resolve any inquiry within IG Messages rather than requesting that a customer call a service phone number or directing the customer to any other support channel.
A copy of your responses will be emailed to the address you provided.
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