Introductory Comments (All callers)

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

Please greet callers with the following introduction before asking the initial screening questions.

Thank you for contacting the Human/Civil Rights Law Center. My name is ____________, how are you today?

[If asked about who we are]: "The Human/Civil Rights Law Center is a low bono law firm that provides legal representation and nonprofit consultation. We primarily focus on immigration, educational equity and housing as a human right as well as nonprofit capacity building."

At this time, our capacity to accept new cases is extremely limited. Please answer the following questions for us to see if we can assist you at this time:

1. Are you a nonprofit organization seeking group programming? [Yes/No - indicate answer below]

2. Are you seeking immigration legal services? [Indicate Yes/No answer below]

3. Are you seeking housing or education legal services?

[Yes/No - indicate answer below]

4. Are you an existing client?

[Yes/No - please indicate answer below]

[If they answer "yes" to items 1 or 2, then continue the call flow for new client intake.]

[If they answer "yes" to item 3, then continue the call flow for a "non-immigration" matter.]

[If they answer "yes" to item 4, then continue the call flow for 'existing client.']

If none of the answers above are yes, then please close the call by telling the caller the following message - "I am sorry, but we are not accepting new clients in that area. If you need legal assistance, please feel free to call the State Bar of Michigan Lawyer Referral Service at (800) 968-0738."]

Continued intake flow to question 2 - Nonprofit organization representative - YES

Continued intake flow to question 2 - Immigration matter - YES

Continued intake flow to question 2 - Housing of Education matter - YES

Continued intake flow to question 2 - existing client

Call closed because none of the answers were "Yes"

Clear selection

Are you a new client with us (either for legal or consultation services)? [Note: Select only one then go to the appropriate section].

Yes (and it is an immigration matter)

Yes (and it is a legal matter-housing or education))

Yes (and it is a call from a nonprofit organization)

No (returning client)

No (not returning client + no legal service needed)

Clear selection

Clear form

Never submit passwords through Google Forms.

This form was created inside of Human Civil Rights Law Center.

Does this form look suspicious? Report

Forms