Introductory Comments (All callers)

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Please greet callers with the following introduction before asking the initial screening questions.

Thank you for contacting the Human/Civil Rights Law Center. My name is ____________, how are you today?

[If asked about who we are]: "The Human/Civil Rights Law Center is a low bono law firm that provides legal representation and nonprofit consultation. We primarily focus on immigration, educational equity and housing as a human right as well as nonprofit capacity building."

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Why did you contact us today?

Are you a new client with us (either for legal or consultation services)? [Note: Select only one then go to the appropriate section].

Yes (and it is an immigration matter)

Yes (and it is a legal matter-not immigration))

Yes (and it is a call from a nonprofit organization)

No (returning client)

No (not returning client + no legal service needed)

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