Customer Service Aptitude Questionnaire
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Email *
Explain how you would be an asset to our Team? *
What motivates you to be the best in your field? *
What can we expect from you in the first 90 Days? *
Have you ever been in a situation where you were unable to solve the customer problem? How did you deal with that situation? *
How do you perform in a Team Environment? *
What metrics do you consider the most important factor in measuring customer satisfaction? *
Please tell us what makes you the best candidate for this position. *
How would you deal with an unsatisfied customer? *
In a scale from 1 to 10 how would you grade your personal score on Computer Equipment and Technology Use Expertise? *
What is customer service for you? *
What do you do if a customer shows up with a complicated problem and you are 5 minutes from going home? *
What is your concept of leadership? *
What have you done to improve yourself in the last 3 years? *
What have you done to improve your skills in the last year? *
Why did you leave your last Job, or why are you thinking about leaving or adding to your current Job? *
How do you resolve conflicts with your Supervisor or Team Leader? *
Tell us about a Customer Service Policy that you have developed and implemented. *
What is most important to you? Money or Success? *
If you are faced with a technical query or difficulty that you aren't well versed in or confident about, what would you do? *
Have you worked on commission before? *
Is there anything extra that you would do for the customer to make him/her as happy as possible? *
Do you believe that anything is possible? *
Where do you see yourself in 3 years time? *
What is your mission in life or a Goal that you want to accomplish in your lifetime? *
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