CompTIA A+ Certification Exam-II

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QUESTION NO: 101 A new business will be using credit cards in a physical location as well as its web presence.Which of the following does the business need? *

1 point

A. PHI certification

B.PCI compliance

C. POTS implementation

D. PII filtering

QUESTION NO: 102 A technician has been dispatched to resolve a malware problem on a user’s workstation. The antivirus program discovered several hundred potential malware items on the workstation and removed them successfully. The technician decides to schedule daily scans on the system,enables System Restore, and creates a restore point.Which of the following should the technician do NEXT? *

1 point

A. Run the scan again to ensure all malware has been removed.

B. Quarantine the infected workstation from the network

C.Install all of the latest Windows Updates to patch the system

D.Educate the user on safe browsing practices

QUESTION NO: 103 A user’s smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car.Which of the following troubleshooting steps should the technician take NEXT? *

1 point

A. Reset the device’s network settings

B.Check the data usage statistics on the device

C. Verify the SSID with which the device is associated

D. Run any pending application or OS updates

QUESTION NO: 104 A company’s security policy does not allow USB drives to be available in workstations. However,an exception needs to be made for a user. The network administrator changes the policy for the user.Which of the following commands should the administrator run on the user’s workstation? *

1 point

A.chkdsk

B.netstat

C.gpupdate

D. diskpart

QUESTION NO: 105 A user’s computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive.Which of the following actions should the IT department perform NEXT? *

1 point

A. Preserve data integrity

B. Identify violations of acceptable use

C.Collect evidence of illegal activity

D. Report through proper channels

QUESTION NO: 106 Which of the following would a technician use to store memory chips from a laptop safely after an upgrade? *

1 point

A. Mylar bags

B.Cardboard boxes

C. Antistatic containers

D. Paper envelopes

QUESTION NO: 107 Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not send. A technician asks one of the colleagues to forward the email for inspection. After ruling out spoofing, the technician verifies the email originated from the corporate email server.Which of the following is the FIRST step the technician should take to correct this issue? *

1 point

A. See if Joe’s email address has been blacklisted

B.Change the password on Joe’s email account

C.Update the antivirus and perform a full scan on the PC

D.Isolate Joe’s computer from the network

QUESTION NO: 108 A user notices recent print jobs are not printing to the local printer despite printing fine yesterday.There are no errors indicated on the taskbar printer icon.Which of the following actions should the user take FIRST? *

1 point

A. Check to ensure the printer selected is the default printer

B. Check the status of the print server queue

C.Cancel all documents and print them again

D.Check that the printer is not in offline print mode

QUESTION NO: 109 A systems administrator has discovered a folder on the server with numerous in appropriate pictures and videos, which is in violation of the company’s AUP. Which of the following would be the NEXT appropriate act? *

1 point

A. Promptly notify the administrator’s immediate supervisor

B. Rename the folder on the server, and notify the information security officer

C.Move the folder to another location on the server, and notify the local authorities

D.Ask the owner to move the files from the server to a local computer

QUESTION NO: 110 A technician is disposing of computer hardware that contains PHI. The drive must be reusable.Which of the following methods should be used? *

1 point

A. Degauss

B. Drive wipe

C.Standard format

D.Low-level format

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