Helium App v2

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Helium App v2

User Feedback Survey

What is this Survey?

As we continue to build out tooling for Helium users, we'd love to get your feedback on your app usage to help inform us on future product development, assigning priorities and identify missing features.

Firstly, what platform do you use?

iOS

Android

I don't have the app

Clear selection

Which option closest describes how often you use the app?

Once a month

Once a week

Once a day

Multiple times a day

Every waking hour

I don't use it

Clear selection

If relevant, what is usually the first thing you check in the app?

How much your balance has increased

Specific Mining rewards (Account Screen)

Specific Hotspot Activity (Hotspot Screen)

Hotspot Status (Online/Offline)

Recent Challenges you were involved in (Network Tab)

Network Stats (no. of Hotspots/Block Height etc)

Other:

Clear selection

What things do you do not look at in the app? (Tick all that apply)

Your balance (inc. mining rewards)

Hotspot screens (inc. Hotspot Activity)

Send HNT UI

Receive HNT UI

Network Tab - Hotspots

Network Tab - Consensus Groups

Network Tab - Challenges (Global)

Network Tab - Challenges (Challenges relating to me)

Network Tab - Blocks

Network Tabs Stats

More > Security Settings

More > Learn/Tips

More > Reveal my 12 words

More > Account Settings (Sign out, unit conversion etc)

Other:

How many Hotspots do you own or host?

2-5

5-15

15-50

50-100

100+

I don't own one.

Clear selection

If you own one, what is your primary motivation for hosting a Hotspot?

Mining HNT

Building out Network Coverage

Improving Local Infrastructure (Smart Cities etc)

To enable a solution or product you also use

Purely experimenting as a connectivity option

Other:

Clear selection

Which option best describes your technical knowledge of the Helium Network and its workings

I don't really know how it works

I understand Hotspots mine HNT using some radio technology

I have some knowledge of blockchain and mining, but Proof-of-Coverage alludes me

I have a good grasp on Proof-of-Coverage but don't understand the variance of rewards

I understand blockchain technology, radio/LoRaWAN technology and Proof-of-Coverage

I am a contributor to Helium Improvement Protocols (HIPs) and would say I have an excellent understanding of the system.

Clear selection

Besides the app, what other software do you use relating to Helium? (Tick all that apply)

Helium Explorer (explorer.helium.com)

network.helium.com

dashboard.helium.com

Mylar.app

Sitebot

Patrium

Helium + (plus)

Helium.watch

I didn't know about any of these options

I only use the mobile app because it's all I need

Other:

If you own a Hotspot, what information is important to you as a owner? (Select all that apply)

Its earnings over time

Its witness count over time (no. of Hotspots nearby that can 'hear' you)

Its score/derived performance metric

Number/Percentage of passed/failed Challenges

Hotspot Status (online/offline)

Sync Status to the Blockchain

The Hotspot's location

If earnings/witness/challenge/performance has had a sharp increase/decrease

If nearby witnesses (actual or potential) appear near your Hotspot's location

What your Hotspot is being rewarded for (PoC/Witnessing/Consensus Group)

One potential route for the next version of the app would be to reduce the complexity and quantity of the information provided, and instead provide scannable 'summaries'. The more 'complex' data could then be accessed via an improved explorer site. Would this appeal to you?

Yes

Maybe

Clear selection

What features is the app missing for you right now? (Tick all that apply)

Helium Network News/Updates

Hints to improve Hotspot Performance

Host-to-Host Chat

Security Features

Identifying when Hotspots are too close to one another/better representation of blockchain/PoC 'rules'

Better notifications

Remote Location Assertion

Ability to add notes for my Hotspots, like what floor it's on, what antenna type it has, etc

Better Earning Display (i.e. comparing today's to yesterday's earnings)

Better visualisation of Network performance/usage

Watch or favorite any Hotspot on the network

To sign into my account using another service (like a website).

Remote Diagnostics

Other:

Developers! We're keen to open up app development for everyone to contribute to. Would you be potentially interested in helping?

Yes

Maybe

I'm not a developer

Clear selection

Thanks so much!

Your answers will help us improve the Helium experience for everyone.

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