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Transatlantic Council - Customer Satisfaction Survey
A survey to gauge our customer service performance.
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* Indicates required question
In your most recent customer service experience, how did you contact the representative?
*
By email
By phone
In person
Other:
If by email, how long did you have to wait for a response?
*
Less than 24 hours
24-48 hours
A week
N/A
Other:
Our representative... (Select all that apply)
*
Quickly identified the problem
Was very knowledgeable and competent
Helped you understand the cause(s) and solution to your problem
Was courteous and professional
Required
Was your question or issue resolved the first time you contacted us?
*
Yes
No
Overall, how satisfied are you with your customer service experience today? Choose from 1 to 10, 10 being completely satisfied and 1 being very dissatisfied.
*
Very dissatisfied
1
2
3
4
5
6
7
8
9
10
Extremely satisfied
Who helped you today?
*
Allison Härtling
Chris Wolfe
Jonathan Phillips
John Erskine
Rodney Henk
Garrett Lamberth
Sarah Norman
Tom Jansen
Any additional feedback you would like to share?
Your answer
Your name
Your answer
Thank you for helping us out!
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