Lift Chair Technical Service Certification Quiz

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Are you properly trained on what it takes to be a Golden Lift Chair Service Retailer? Pass this quiz and receive a digital Golden Lift Chair Technical Service Certificate.

*Please note that the spelling of your name and retailer name in which you list here in this quiz will be used on your digital certificate.

Watch this video as you take the quiz!

Link To Video

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อีเมล *

What is your first and last name? *

What is your business name? *

What is your Business Address? *

What is your Golden Account Number? *

General Situational Questions:

All Golden lift chairs are FDA Approved Class ll Medical Devices. *

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True

False

When removing a back without KD brackets from the chair, you should first: *

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Remove the seat

Remove the arms

Recline the back to gain better access to the bracket

Raise the chair to a lift position

When testing a Golden lift chair, it is important to test it with: *

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Someone in the chair

No one in the chair

Freight Questions:

When receiving a lift chair from the freight carrier, the following should apply: *

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Any and all damage to any box should be noted on the delivery receipt

Exact count of packages received should be noted on the delivery receipt

None of the above

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For credit back from freight carriers for concealed damage, reports must be sent to Golden within: *

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1 week

48 hours

1 month

Anytime

Freight carriers are required to give you time to inspect lift chairs upon arrival. *

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True

False

Out Of The Box Questions:

If damage to the chair is found once the chair is removed from the box, you must first: *

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Notify Golden within 48 hours of receiving the package

Report to your boss

Fix the damage

Repackage the product

Serial Number Questions:

The most important piece of information needed when replacing a component or submitting a claim on a lift chair is: *

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Fabric color

Consumer's birth date

Serial number

Model number

Golden provides for the product registration in two ways: Pick the two that apply. *

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Golden website (www.goldentech.com)

1-800 number

Social media

Owner's manual registration card

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Golden provides the serial number in three places on every chair: *

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Lift frame

Owner's manual

Chair box

Wire of hand control

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Comfort Zone Questions:

Golden Comfort Zones refer to: *

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How many accessories the lift chair offers

How many pillows the lift chair offers

How many drive motors the lift chair offers

How many feet the chair has

Sizing Questions:

Golden provides the MOST chair measurements for every chair: *

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On the Golden linesheet

On Golden's Facebook Page

In the chair owner's manual

In the Golden brochure

The measurement called "floor to top of seat" corresponds to: *

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Hip to shoulder

Knee to hip

Bottom of foot to back of knee

Hip to elbow

When in the recline position, a person's heels should be: *

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On the footboard

Off the footboard

Warranty Questions:

Which of the following have a limited lifetime warranty against manufacturing defects? *

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Metal lift frame

Scissor Mechanism

Wood frame

All of the above

The electrical parts have a full warranty against manufacturing defects for: *

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1 year

3 years

4 years

7 years

Wood-Frame Related Questions:

Golden uses Kiln Dried Maple Hardwoods for important stress points on the chair's wooden frame. *

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True

False

Which construction points apply to Golden power lift recliners? *

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Golden uses dowels

Golden uses glue

Golden uses staples

Golden uses miter blocks

All of the above

Wood is used in the chair in what areas? *

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Chair back rails

Seat box

Arms

Footboard

All of the above

If the chair is making a sound, coming from wood, you would hear: *

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A crack/creek sound like a barn door

A popping/knocking sound

A clapping sound

Both A & B

A replacement shell is made up of the seat, back, arms, footboard and scissor mechs. *

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True

False

Metal-Frame Related Questions:

Metal is used for two frame systems in the chair: The lift frame and the recline mechanisms. *

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True

False

Scissor mechanisms are always: *

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Replaced in pairs

Replaced and never repaired

Left and right specific

All of the above

The lifting frame is square-like in shape and is made of metal. *

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True

False

The recliner frame is also called the scissor mechanism and is flat & scissor-like: *

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True

False

The "Scissor Mechanism" is the flat metal hardware that connects the: *

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Seat, Arms & Motors

Back, Arms & Footboard

Seat, Motors & Recline Bar

Seat, Motors & Spacer Bar

The safest way to remove a lift frame from a recliner is to: *

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Grab both the lower base and the top piece of the frame firmly and lift

Grab the recline bar and lift

Turn the chair upright slowly until the frame releases from the chair

Grab the motor and lift

When replacing bent scissor mechs on a MaxiComfort lift chair, it is good to check the SPACER bar to make sure that it's not bent and the mechs are parallel. *

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True

False

The recline bar, when properly installed will: *

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Move freely

Not move at all

Electronical Questions:

The Smart Tek System is designed to indicate that power is being generated to the hand control, motor and transformer. *

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True

False

It is okay to use an extension cord when plugging a lift chair into a wall outlet. *

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True

False

When replacing a motor, the first step is to: *

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Disconnect the hand control extension wire

Remove the back

Remove the seat

Unplug the chair from the wall

The red indicator light on a lithium battery back-up means the battery is actively charging and will turn green once fully charged. *

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True

False

The battery backup system allows the user to return to a seated position one time from a recline position. *

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True

False

When replacing any electrical component on a chair with patented Twilight Technology, the chair must be recalibrated. *

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True

False

Except for the head and lumbar motors, a motor on a 5-Zone lift chair is checked by unplugging it from the control box, re-plugging it into a known, good control box port, and then pressing that known, good button on the hand control. *

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True

False

The head and lumbar motors on a 5-Zone lift chair are split off from the control box connection into a "y" cable.

Red is for the lumbar pillow and black is for the head pillow.

To verify if either one is working, you should unplug the red connection and try it in the black connection on the "y" cable and/or vice versa.

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True

False

How can you tell if a control box and/or recline motor are the current AutoSync system? Check the following that apply. *

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There is a star sticker on the motor

The part number is clearly labeled

There is no difference

Hold down the sit button making sure the chair is in the seated position. Then hold down the backrest up button. If the back did NOT move, the chair is running the current AutoSync system. If the back DID move, the chair is not running the current AutoSync system.

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Upholstery Questions:

The best way to clean most Golden power lift recliner fabrics is with: *

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Bleach

401 Cleaner

Soap and warm water

Dawn

All Golden fabrics are incontinence-proof. *

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True

False

Which cover is guaranteed never to peel for the life of the chair? *

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Vinyl

Brisa

Leather

Cloth

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