The more information you provide, the less chance we'll need to ask follow up questions. If you provide the best days and times we can reach you we will do our best to not interrupt you while you're teaching.
After you submit this form you should receive two emails. The first will be a confirmation email including all the information you filled out. The second will be the Trouble Ticket generated by the Helpdesk. This is the one that will contain the ticket number and will come from the "spiceworks" email address. That is also the one you can reply to in order to update any information.