Does your football club engage with you?
My name is Gianluca Giraudo and I am studying a Master's in Sports Management. I am writing my thesis on fan engagement and its impact on football clubs and I would like to get a deeper understanding of how football clubs behave with their fans. I would be very appreciative if you could answer the following survey!
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Which club do you support? *
How long have you been supporting the club? *
Has your club improved their stadium facilities and the service it provides to the fans at the stadium in the past 5-10 years? *
If yes, could you describe some of the improvements and changes?
Does your club use social media to interact with their followers and provide engaging content or just occasionally share some news? *
Does your club use technology to provide more content, information, or entertainment? (ie: apps, augmented reality, etc) *
If yes, could you describe some of the ways they use technology?
Does your club create unique experiences to make you feel valued and closer to the team? (ie: send gift boxes, send season tickets with special packaging, host special fan events, etc) *
If yes, could you describe some of the experiences?
Do you feel that your club is transparent? (ie: ongoing business, sources of income, player transfers, etc) *
Are you happy with your club's leadership and the way your club conducts themselves? *
Does your club constantly increase the price of tickets? *
If yes, do you feel it's justified?
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Do you feel your club listens to their fans? *
If yes, does your club act upon what they gather as feedback from the fans?
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Do you feel like your club could improve their engagement with their fans? *
If yes, do you have any suggestions how your club could improve their fan engagement?
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