CJTPL 2022 Community Survey

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Thank you for taking the 2022 Camden Library Community Survey! Please take a moment to answer this anonymous survey about the library. All questions are optional, but the answers gathered here will help us make improvements that better serve everyone. Your participation is greatly appreciated!

Do you have a library card?

Yes, I have an Evergreen Indiana library card (green or blue).

I have a card from another library outside the Evergreen Indiana library consortium.

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In the last twelve months, how often did you visit the Camden library?

Once or twice a week

Weekly

Monthly

Every few months

Once

Never

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If you have not visited the Camden library in the last year, which of the following reasons describes why?

I did not have time

The library hours were not convenient

I buy books and read them at home

I receive all the information/materials I need elsewhere

I receive the information I need from the Internet

In the past I did not find what I needed

It is too difficult for me to get to the library

I do not feel welcome at the library

The service at the library is not very good

Clear selection

If you visited the library in the past twelve months, what were your reasons for using the library? (Check ALL that apply)

Borrowed books or magazines

Borrowed DVDs or audiobooks

Completed research (any)

Visited the museum

Played in the children's room

Visited the teen library

Used the printer or sent a fax

Read magazines

Used the Internet/Wi-Fi

Used the computers for non-Internet related work

Attended a children's program

Attended an adult program

Studied/worked

Used the library for social and/or business meetings

Received technology assistance from staff

Received reference assistance from staff

To get income tax forms

Other:

On your last visit, did you find what you were looking for?

Yes

Partly

Clear selection

Mark the item that describes the service you received.

Staff was helpful and pleasant

Staff was too busy to help me

I did not ask for help

Staff did not have the knowledge to help me

Clear selection

If you did NOT find what you were looking for, please mark the reason why. (Please skip the question if none of the answers apply)

Item was checked out

Library had no materials on the subject

I could not find the material

Staff could not find the material

The computers were down

I do not know how to use the computers

Staff requested the material from another library

Clear selection

Do you usually find the books and other materials that you are looking for in the library?

Always find

Sometimes find

Rarely find

Never find

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Do you use the library's reading app (Libby) for free ebooks, downloadable audiobooks, and magazines?

Yes

Did not know the library offered this service

Would like to use the app, but do not know how to use/access it

Clear selection

How would you rate each of the following library services?

Excellent

Good

Fair

Poor

Do Not Know/Not Applicable

Customer service

Collection (books, DVDs, magazines, etc)

Programs (classes, events, storytimes, etc)

Online services (website, catalog, etc)

Inter-library loan (via Evergreen)

Library policies

Computers and printers

Internet access

Facilities

Hours of operation

Overall, how would you rate the library?

Clear selection

How important is each of the following library services to you?

Very Important

Important

Somewhat Important

Not Important

Do Not Know/Not Applicable

Borrowing materials (books, DVDs, magazines, etc.)

Reference (research assistance from library staff)

Programs (classes, events, storytimes, etc)

Computers and printers

Help using computers, printers, etc

Reading room/study areas

Community meeting space

Internet access

Evergreen/Inter-library loan

Online services (website, catalog, newspapers, etc)

Photcopier

Magazines

Overall, how important is the library to you and your family?

Very Important

Important

Somewhat Important

Not Important

Do Not Know/Not Applicable

Borrowing materials (books, DVDs, magazines, etc.)

Reference (research assistance from library staff)

Programs (classes, events, storytimes, etc)

Computers and printers

Help using computers, printers, etc

Reading room/study areas

Community meeting space

Internet access

Evergreen/Inter-library loan

Online services (website, catalog, newspapers, etc)

Photcopier

Magazines

Overall, how important is the library to you and your family?

Clear selection

How do you find out about what is happening at the library? (Check all that apply)

Word of mouth

Facebook/social media

Newspaper

Library staff

Library website

Signs or flyers in the library

Other:

How frequently do you visit the library's website?

Daily

Several times a week

Several times a month

Once a month

Very infrequently/Never

Clear selection

Overall, how satisfied are you with Camden library's services?

Very dissatisfied

Dissatisfied

Satisfied

Very satisfied

Clear selection

Does the library's current services hours (Tues-Fri, 2pm-6:30pm; Sat, 9am-1pm) meet you and your family's needs?

Yes

Clear selection

If not, what is the best time for you to use the library? (Mark all that apply)

Morning (9am-Noon)

Afternoon (Noon-5pm)

Evening (5pm-7pm)

School Year: Tuesday-Friday

School Year: Saturday

Summer: Tuesday-Friday

Summer: Saturday

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