NMIS ICT Service Desk- Feedback Form

JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.

This is designed to help the PIMD -ICT improve their service. We welcome any general comments or suggestions you may have.

Fields marked with an asterisk (*) are mandatory.

Email *

ISSUE AND CATEGORY INFORMATION

IT incident or request for an IT Service:

Service Request: a request from a user for information, advice, a standard change, or access to a service

Incidents (service disruptions) and service requests (routine service related tasks

Incident: An unplanned interruption to an IT Service or reduction in the quality of an IT service.

1. What did you reported/ requested/received? *

Service Request

Incident Report

Planned Activity /Planned Event (Corrective/ Preventive Maintenance)

Other:

2. What service did you receive?

Quick IT service catalog guide:

(1) Hardware - (Desktop PC, Laptop, Mac, Mobile Device, Server, Printer, Accessibility Resources)
(2) Software - (Software Distribution, Licensing, Implementation, Licensed Software, Web Developer Tools)
(3) Networks and Connectivity - (Wi-Fi, VPN, LAN, WAN, Network Monitoring)
(4) Analytics & Reporting - Data analysis and reporting, integrations, data management
(4) Support and Training - (FAQs, Online Help, Training Programs, Teaching and Learning, Knowledge Sharing)
(5) Accounts and Access (Identity Management, Guest Accounts)
(6) Messaging and Collaboration (Email, Instant Messaging, Mailing Lists, Calendar, File Sharing, Fax)
(7) Voice and Video- Services including (Mobile, desk phones, conferencing)
(8) Multimedia ( (Photo, Design and Multimedia Services)
(9) Infrastructure (Web Services, Wiring Services)
(10) Online Systems (ECS, APLIRS, NARIS)
(11) Other Services (Strategy, Planning, Project Management, Document Management, Application Integrations, Digital Asset Management

3. Choose the service you received? *

1. Hardware

2. Software

3. Networks and Connectivity

4. Support and Training

5. Accounts and Access

6. Messaging and Collaboration

7. Voice and Video (eNRRT)

8. Multimedia

9. Infrastructure

10. Online Systems (ECS, AIPLIRS, NARIS)

11. Other Services

Other:

Required

4. Specific ICT Request/s (include relevant details, i.e activity name, time, duration, RR Number or SR Number) *

TECHNICAL PERSON/S INFORMATION

We are glad to hear your feedback.

5. Name of the Technical Person who assisted you: * *

Feedback Rating Scale

Feedback in terms of QUALITY OF WORK (Q), EFFICIENCY (E) ,TIMELINESS (T) and WORK ATTITUDE AND PROFESSIONALISM

Extremely Satisfied (5), Very Satisfied (4), Satisfied (3), Somewhat Satisfied (2), Unsatisfied (1)

"Public officials and employees shall perform and discharge their duties with the highest degree of excellence, professionalism,
intelligence and skill. They shall enter public service with utmost devotion and dedication to duty. "

Pursuant to the provisions of Section 12 of Republic Act No. 6713, otherwise known as the “Code of Conduct and Ethical Standards for Public Officials and Employees”, approved on February 20, 1989, and which took effect on March 25, 1989, conformably to Section 17

How would you rate our service in terms of the Quality of Work? *

Unsatisfied (1)

Extremely Satisfied (5)

How would you rate our service in terms of Timeliness? *

Unsatisfied (1)

Extremely Satisfied (5)

How would you rate our service in terms of Efficiency? *

Unsatisfied (1)

Extremely Satisfied (5)

How would you rate our service in terms of the Work Attititude and Professionalism? *

Unsatisfied (1)

Extremely Satisfied (5)

6. Comments: We love to hear from you, please let us know your thoughts. *

A copy of your responses will be emailed to the address you provided.

Submit

Clear form

Never submit passwords through Google Forms.

reCAPTCHA

Privacy Terms

This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy

Forms