Please complete this form if there is an issue with a package you received from me.
🛑 Before completing this form, please first check the Order Status spreadsheet and read through the 'Notes' column to see if any items you are missing are delayed or have issues
- Link:
https://docs.google.com/spreadsheets/d/1qJSWqAXDF5Plczchw86yxmChV__piX_FX8wuw6F9jGg✔️Accepted Issues
- You did not receive an item you ordered that is listed on the 'Arrived at Canadian address - Regular Arrivals' section of the Order Status spreadsheet
- You are missing components to an item you received
- You received an incorrect version or quantity of an item
- You received an item you did not order
⚠️Do not submit this form if:
- The item you are missing is in later parts of the group order (check if there is a 'Part 2' or 'Part 3' for the same SKU number or batch order)
- The item you are missing is in the 'Early Arrivals' section of the Order Status spreadsheet
- The item you are missing is a Lightning List order or Bolt Buy order
⏲️ Deadline: 2 weeks after the date your package is shown as received according to your tracking number
📝Notes
- If you do not hear back within 1 week after submitting the form, please e-mail me to follow up
- I will do my best to help where possible but please understand that things like quality issues or damages sustained during transit are not within my control so there are limits to what I can do
- For issues regarding packages still in transit, please e-mail me directly
