We Want Your Feedback!

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Please let us know about your experience with ShutesburyNET, our own municipal broadband network. All responses will be reviewed by the Shutesbury Broadband Team (The Municipal Light Plant (MLP) Board )

Note this form should only be used to submit feedback about service you have already received from Customer Support. Please don't report technical problems here. Instead first call Customer Support 855-415-7592. If you still don't get the help you need then let us know!

Your Name *

Your Email Address *

Your Physical Street Address *

We need this in order to know your service location to check for network problems and check customer service records.

What type of feedback do you want to give? *

I want to report a good experience!

I had a poor experience with customer service.

My internet speed is slow all the time

My internet speed is intermittently slow

My landline phone service has a problem

My cell phone (Wifi calling) has a problem

Other:

Required

Did you call Customer Support to report the issue? *

Yes

Tell us more about your issue. *

Please describe your issue. It is helpful if you can give the approximate date of when the problem started and if you tried any troubleshooting steps. If you contacted customer service, please let us know about your experience. If you're reporting a good experience please describe that here as well.

Is it all right if we contact you to follow-up and get more information about your issue? *

Yes

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