RESPONSIVENESS - How would you rate the promptness of our response to your request? (Gaano kabilis ang aming pagtugon sa iyong pangangailangan?)

RELIABILITY - How would you rate the accuracy of our response to your request? (Gaano kawasto ang aming pagtugon sa iyong tanong o pangangailangan?)

ACCESS & FACILITIES - How would you rate the adequacy, cleanliness and user-friendliness of our services, facilities, and equipment? (Gaano kasapat, kalinis at nakakatulong ang aming mga serbisyo, pasilidad at kagamitan sa pagtugin sa iyong panganagilangan?)

COMMUNICATION - How would you rate our consistency in updating you about the status of your request? (Gaano kadalas ang pagbigay ng updeyt tungkol sa lagay ng iyong pangangailangan?) How would you rate our manners in communicating with you? (Gaano ka husto ang pakikitungo namin sa inyo?)

INTEGRITY - How would you rate the safety and security of your transaction with us? (Gaano ka katiwala sa kaligtasan at seguridad ng iyong transaksyon sa aming ahensya?)

ASSURANCE - How would you rate the knowledge, capability and proficiency of our agency? (Gaano ka nahusayan sa aming kaalaman at kakayahan sa pagtugon ng iyong katanungan o pangangailangan?)

OUTCOME - In general, how would you rate your satisfaction with the quality of our services? (Sa kabuuan, gaano ka nasiyahan sa kalidad ng aming serbisyo?)