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Business Communications
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It isn't enough to write so you can be understood; you must write so clearly you cannot be ____.
1 point
mistaken
misunderstood
moralistic
manipulated
Clear selection
Which of the following is an enemy of clear writing?
1 point
active voice
trite expressions
directness
all of the above
Clear selection
Which of the following sentence(s) is written in the passive voice?
1 point
Jack drove the van to school.
Jack drove the van to school yesterday.
The van was driven to school by Jack.
None of the above.
Clear selection
Saying all that needs to be said and no more indicates ____.
1 point
correctness
completeness
conciseness
courtesy
Clear selection
One reason to use written communication to present complex information is that ____.
1 point
the reader may want it presented in another way
you may want to include charts, graphs, etc.
you may not have the time to present it orally
you must present it in a binding format
Clear selection
Words that are similar in sound but different in meaning and spelling are known as ____.
1 point
homonyms
antonyms
synonyms
pseudohomonyms
Clear selection
Some common areas for sexism in writing are in ____.
1 point
words and phrases
pronouns
job titles and descriptions
all of the above
Clear selection
The study of the meaning of words is called ____.
1 point
English
communications
semantics
word banks
Clear selection
Which phrase below is more specific?
1 point
orange carpet
orange, 100 percent wool carpet
clean carpet
dirty carpet
Clear selection
A sentence which contains one independent clause and at least one dependent clause is known as a ____.
1 point
simple sentence
compound sentence
complex sentence
compound-complex sentence
Clear selection
The most important location in a letter for emphasis is the ____.
1 point
opening of the letter
middle of the letter
closing of the letter
all locations are equally important
Clear selection
The second most important location in a letter for emphasis is the ____.
1 point
opening of the letter
middle of the letter
closing of the letter
all locations are equally important
Clear selection
Read the following sentence and indicate the sentence structure used: "Semester exams will be in two weeks,but we still need to register for second semester now."
1 point
simple
complex
compound
compound-complex
Clear selection
A dependent clause is also known as a(n) ____.
1 point
main clause
principal clause
subordinate clause
independent clause
Clear selection
A letter can ____.
1 point
influence what a person thinks about an organization
strengthen positive tone with the use of "we"
help you build on an exaggerated attitude
help your customer overcome your bragging attitude
Clear selection
Which of the following best indicates a "you attitude"?
1 point
Your complaint is being reviewed.
We are happy to have you as a customer.
You are an important customer.
We feel sure we can give good service.
Clear selection
Embellishments, inflated statements and superlatives result when you have not avoided the following destroyer: ____.
1 point
writing in a formal tone
talking down to the reader
exaggerating
showing anger
Clear selection
To focus on positive ideas, it is important to ____.
1 point
emphasize what you "can" do
emphasize what you "can't" do
emphasize what the receiver "can" do
emphasize what the receiver "can't" do
Clear selection
Recommending a competitor to your customer sometimes ____.
1 point
gives the customer an opportunity to try someone else's products or services
provides your customers with an excuse not to do business with you
makes you look good in your customer's eyes for helping them fill a need that you could not fill
keeps you from being the favored business
Clear selection
Your job, as a communicator, is to ____.
0 points
bring both sides together
represent your organization
accommodate the receiver's requests
none of the above
Clear selection
Of the following, the best description of the middle paragraph(s) of a letter using the direct approach is ____.
1 point
the reselling of the organization/product/service
an explanation or details
a call for action
to build goodwill
Clear selection
Which is NOT part of the message planning process?
1 point
identify the purpose of the communication
where to sit if you're the main speaker
identify intended audience
determine content of the communication
Clear selection
The opener for a persuasive approach does not include ____.
1 point
relevancy to the subject
connection between the topic and the receiver
a suitable quote or analogy
trite expressions or cliché
Clear selection
Which of the following dictation guidelines should you follow?
1 point
Visualize your reader.
Eliminate planning time.
Fax your outline.
Avoid preparing a rough draft.
Clear selection
Audiotapes can be used for ____.
1 point
programming a computer
recording meetings
video productions
written records of meetings
Clear selection
Which statement is incorrect about spreadsheets?
1 point
Spreadsheets are used to perform calculations.
Spreadsheets project "what if" answers.
Spreadsheets can store data about a person or product.
Spreadsheets are the same as presentation software.
Clear selection
When communicating in writing to people in your organization you should send ____.
1 point
a letter
a memo
a package
all of the above
Clear selection
Interoffice memos may be addressed to ____.
1 point
an individual
several individuals
a division or department
all of the above
Clear selection
An informal note is used when ____.
0 points
a coworker is busy
a coworker is temporarily away from his/her desk
a message should get immediate attention
all of the above
Clear selection
A message-reply form ____.
1 point
provides space for only the writer's message
provides space for only the addressee's reply
provides only one copy of the message
none of the above
Clear selection
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