Voucher refund request form
You are eligible for the refund of your voucher if :

- Your travel voucher has been issued between March 2020 and March 5, 2021 and has expired. Your voucher is valid for one year. For example, a voucher issued on January 15, 2021 expires on January 15, 2022.

AND/OR

- Your travel voucher is refundable at any time: "VOUCHER COVID19-REFUND ANYTIME" must be noted on your voucher.

If you booked your ticket through a travel agency, please contact them directly.
 
Here are some instructions to fill out the form properly and be refunded as soon as possible.
 
☑️ Prepare your voucher and check its reference located on the top left: a 12-digit number that begins with "396-"
 
☑️ Fill out the form as many times as there are passengers.  
- 1 passenger: 1 form to fill out
- 2 passengers: 2 forms to fill out
- 3 passengers: 3 forms to fill out.
 
☑️ Check your information carefully, the travel voucher is personal : the first and last names indicated in the form must be identical to those on the voucher.
 
Thank you for your understanding.
*All fields marked with asterisks are mandatory
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