KAJIAN INDEKS KEPUASAN PELANGGAN (CSI) FAKULTI KEJURUTERAAN ELEKTRIK (FKE) 2022 / CUSTOMER SATISFACTION INDEX (CSI) FACULTY OF ELECTRICAL ENGINEERING (FKE) 2022

Kajian soal selidik ini adalah untuk menilai tahap kepuasan pelanggan terhadap kualiti perkhidmatan yang disediakan oleh Fakulti Kejuruteraan Elektrik. Kami berhasrat untuk menyediakan perkhidmatan yang cemerlang dan meningkatkan lagi mutu perkhidmatan kami di masa hadapan.

Kerjasama anda mengisi kajian soal selidik ini amat dihargai dan didahului dengan ucapan terima kasih.

This survey is to measure the level of customer satisfaction towards quality of services provided by Faculty of Electrical Engineering. We intend to provide an excellence customer services and improve our services in future.

Your cooperation in filling out this survey is greatly appreciated. Thank you.

A. MAKLUMAT RESPONDEN / RESPONDENT DETAILS

1. Nama/Name (*optional)

2. No. Telefon | Phone Number (*Optional)

3. Emel | Email(*Optional)

4. Jantina / Gender

Lelaki / Male

Perempuan / Female

5. Umur / Age *

18 - 25 Tahun / 18-25 years old

26 - 40 Tahun / 26-40 years old

41 - 50 Tahun / 41-50 years old

51 - 60 Tahun / 51-60 years old

> 61 Tahun / More than 61 years old

6. Kategori Responden / Respondent Categories *

Staf Akademik / Academic Staff

Staf Pengurusan, Professional dan Pelaksana / Administrative Staff

Pelajar UTM / UTM Student

Alumni/ Alumni

Pelawat/ Guest

Lain - lain / Others

7. Perkhidmatan yang anda terima dari FKE. / Services that you have received from FKE. *

Pejabat Akademik Pra Siswazah / Undergraduate Office

Pejabat Akademik Pasca Siswazah / Postgraduate Office

Bahagian Sumber Manusia / Human Resource Department

Unit Pengurusan Makmal / Laboratory Management Unit

Unit IT / IT Unit

Unit Pentadbiran Am & Kewangan / General Administration & Finance Unit

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