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Customer Experience - Pelican New Website
We would love to hear your suggestions and comments on how we can improve our ordering process!
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How would you rate the ease of navigating our website?
*
Extremely easy
Very easy
Fairly easy
Not very easy
Not easy at all
2.
Did you find all the necessary information regarding your purchase?
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No
Yes
If you've answer NO to the previous question, what type of information was missing?
Your answer
If you consulted our FAQ, did you find answers to your questions?
*
Yes
No
Not applicable
If you used our chatbox, did you find answers to your questions?
*
Yes
No
Not applicable
Required
How did you like your purchasing process?
*
Simple and efficient
Complex but comprehensive
Complex and complicated
At the checkout, did you create a customer account?
*
Yes
No
Have you signed up for the newsletter?
*
Yes
No
How would you rate the time frame for delivery?
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The deadline was not met and I had to follow up
1
2
3
4
5
6
7
8
9
10
The deadline was reasonable and was met
Did your package arrive in good condition?
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Yes
No
How likely would you be to recommend the Pelican website to someone you know?
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I do not recommend
1
2
3
4
5
6
7
8
9
10
I recommend without hesitation
Anything else you would like to share?
Your answer
How often do you shop online?
*
Regularly
Occasionally
This is my first time
What age group do you belong to?
*
24 years and under
25 to 34 years old
35 to 49 years old
50 to 65 years old
65 years and over
For statistic purpose, could you share your gender with us?
*
Man
Woman
I do not wish to specify
Other:
In which region do you live?
*
Enter your Postal Code & City
Your answer
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