Smart Customer Service Quiz

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Please answer all questions

Email *

Your name *

30 points

email *

20 points

According to the It’s A Bird…It’s A Plane… It’s Great Customer Service, what do the 4 “A”’s stand for? *

10 points

Assistance, Action, Attorney, Appreciation

Answers, Account, Addition, Action

Appearance, Attitude, Attention, Accuracy

Appreciation, Affordable, Application, Accuracy

Other:

Telling someone to calm down is a great way to diffuse an escalating situation with a customer. *

10 points

False

True

According to the It’s A Bird…It’s A Plane… It’s Great Customer Service, what is “The Fundamental Belief”? *

10 points

That customers are the reason for work, not an interruption of work

The loudest talker wins

The customer rarely knows what they want

That the customer is always right

Other:

According to the It’s A Bird…It’s A Plane… It’s Great Customer Service, what are the 4 “P”’s stand for? *

10 points

Practice, Participate, Prepare, Preserve

Pride, Pandering, Patience, Primetime

Pride, Principle, Politeness, Professionalism

People, Product, Promotion, Price

Other:

According to the It’s A Bird…It’s A Plane… It’s Great Customer Service, what is the meaning of the concept, Road Mapping? *

10 points

Something as GPS

Making sure your customer has a clear map to the model and show apartments.

Explaining each step to the customer and checking in with them periodically to ensure they are comfortable

Making sure you know that you are where you want to be in the process, regardless if the client is in need.

Other:

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