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Tech Help Form 2020-21
Before proceeding please confirm that you have tried these troubleshooting options:
1. Ensure the iPad/MacBook Air is connected to your home wifi.
2. If the iPad/MacBook Air is not connecting to Global Protect, follow the suggestions on the APS website for troubleshooting Global protect. (
https://www.apsva.us/digital-learning/digital-learning-device-help/global-protect/
)
3. Basic troubleshooting - restart the iPad/MacBook Air completely, close and reopen the app in question, reinstall the app in question. (
https://www.apsva.us/digital-learning/digital-learning-device-help/troubleshooting-tips/
)
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* Indicates required question
Student First Name
*
Your answer
Student Last Name
*
Your answer
Grade Level
*
Choose
9th Grade
10th Grade
11th Grade
12th Grade
Student ID #
*
Your answer
iPad/MacBook Air Asset Tag #
*
It is the blue and white label on the back of the device.
Your answer
Parent Name
*
Your answer
Parent Email
*
Your answer
Please select the issue
*
Global Protect
Login issue (username and password)
Canvas
WiFi not working at home
iPad/MacBook Air screen cracked
iPad/MacBook Air not charging
Disabled iPad/MacBook Air
iPad/MacBook Air not responding
Home button doesn't work
Lost/Stolen
Other:
Required
Please explain what happened to your iPad/MacBook Air with as much detail as possible with any error messages.
*
Your answer
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