NNPS Human Resources Customer Survey
The Newport News Public Schools HR department wants to know how well we are serving our employees. We would appreciate it if you would take the time to complete this survey. Please feel free to suggest improvements in any area.

Some notes about the survey:

• Because we have a variety of internal customers, not all items may apply to all employees. Respond to those areas that affect you; feel free to leave blank those that do not apply to you.

• While a signature is not mandatory, providing your name or department will help us better analyze the results and target areas for improvement.

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Name:
Department:
Department/Function Visited:
ACCESS AND AVAILABILITY: This section deals with the general level of service provided by the NNPS HR department. Please rate your satisfaction level in each area. Use a scale of 1 to 5 with 1 being “poor,” 3 being “satisfactory” and 5 being “excellent.”
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5
HR is available to meet personally with you.
HR is available to speak by phone with you.
HR is available on the days and hours you need.
HR available at a location convenient to you.
Clear selection
Comments or suggestions for improvement:
RELIABILITY: Please rate your satisfaction level in each area. Use a scale of 1 to 5 with 1 being “poor,” 3 being “satisfactory” and 5 being “excellent.”
1
2
3
4
5
HR exhibits a solid understanding of HR issues.
HR provides accurate, helpful information.
Clear selection
Comments or suggestions for improvement:
CUSTOMER RELATIONS: Please rate your satisfaction level in each area. Use a scale of 1 to 5 with 1 being “poor,” 3 being “satisfactory” and 5 being “excellent.”
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5
HR treats you with courtesy and respect.
HR treats requests and/or concerns with an appropriate level of confidentiality.
HR responds to your questions in a timely manner.
Clear selection
Comments or suggestions for improvement:
COMMUNICATION : Please rate your satisfaction level in each area. Use a scale of 1 to 5 with 1 being “poor,” 3 being “satisfactory” and 5 being “excellent.”
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5
HR adequately communicates changes in benefits and company policies.
HR provides information when you need it and/or in a timely manner.
HR provides information that is accurate and requires no rework.
Clear selection
Comments or suggestions for improvement:
Would you like a member of HR to follow-up with you?
Clear selection
Please provide your contact information (telephone and email information below):
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