CITY SERVICES CUSTOMER SATISFACTION SURVEY
In 2023, the City Council established a series of goals and objectives for the City. One of the City Council's priorities is to create and maintain a high level of customer service in all departments. In particular, the City is working on ways to streamline the permit process and establish a customer service standard. Your feedback to this survey will help us evaluate our current customer service so we can implement improvements to achieve a high level of service.  

Thank you for participating in the survey, which should take approximately 5 minutes to complete.
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What was the reason for reaching out to the City of Newberg? *
How did you contact the City of Newberg? *
Is this the first time contacting the City? *
Did you receive courteous, attentive and welcoming service? *
Not at all
Very courteous, attentive & welcoming
Did you find City Hall hours of operation Convenient?  *
Did you know that the City is open to the pubic from 8:30 to 4:30 Monday- Friday?
Did staff assist you in a timely manner? *
Not Timely
Very Timely
What services did we provide? *
The City of Newberg provides a wide range of municipal services, including public works (roads, water, sanitary sewer), public safety, library, and community development. This survey is focused on development services, including Planning, Engineering, and Building permits and inspections. Please indicate the primary reason for your visit or contact.
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