Patient Experience Survey 2024 
 Let us know how satisfied you were with your visit to the Fort William Clinic. 

Results are anonymous and confidential and will be used for future service planning. By completing the survey, you are providing consent for your answers to be used for quality improvement purposes.
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How did you book your last appointment?
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If you called to make this appointment, how was your overall experience with our reception staff?
Poor
Excellent
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How many attempts did you make to call the clinic before reaching a receptionist?
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How long did you wait on hold before speaking to a receptionist?
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How was your overall experience with support staff (Physician Assistants, billing)?
Poor
Excellent
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Additional comments for reception and support staff
Are you aware that the clinic offers Online Booking? 
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The last time you were sick or concerned you had a health problem, were you able to see a physician or NP within a reasonable timeframe?  

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Do you feel involved in decisions about your health care at the Fort William Clinic?
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If  you answered "No" to the question above, what changes can we apply to make you feel more involved when it comes to your health?
Is the physical location of the Fort William Clinic easily accessible for you (parking, bus route, 2nd Floor elevator access)?
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How would you rate the comfort of the waiting room?
Poor
Excellent
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Do you have any suggestions or recommendations on our office building and facilities?
Is there a question or topic that did not appear on this survey that you would like addressed on future surveys?
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