Guest Check In Form
** Please complete this form to the best of your ability. There is no need to print this document as once you are done you can hit the submit button at the very bottom and the form will be returned back to us electronically. If you have any questions, please let a member of the staff know.
IF YOU ARE A NEW CLIENT PLEASE CALL THE OFFICE TO MAKE AN ACCOUNT PRIOR TO FILLING OUT THE FORMS
** FILLING OUT THIS FORM DOES NOT BOOK THE RESERVATION:
please call the office to book the reservation or to change any boarding dates **
Canine Luxury Suites $55 per night (includes 4 daily potty breaks, webcam, and TV)
Canine Standard Deluxe Runs $35 per night (includes 3 daily potty breaks)
Kitty Condo $25 per night
Exotic Pet $30 per night 
(Discounted rates available for additional pets in the same room)
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Client Name *
Pet Name(s) *
Boarding Dates *
Please list your boarding dates below. If you need to change your reservation, please call or text us. We are open for pick-up and drop-off: Monday - Friday 8am - 6:30pm, Saturday 8am - 4:30pm, and Sunday 10am - 3:30pm. We are closed for pick-up and drop-off on certain holidays (listed below in "client agreement" section).
Best contact phone number(s) while boarding:
*Please say if you will be out of the country while your pet is boarding with us, and list an emergency contact*
 *
Best email address to contact *
Feeding Instructions (please list detailed instructions) *
Please list below how often and how much food you would like us to feed your pet(s).
If your pet has issues eating while boarding, do we have permission to add enticing food to their meal? *
We may mix in canned food, canned chicken or tuna. We can provide hydrolyzed foods for pets with food allergies. 
Would you like us to use our food in the resort or will you provide food?
 We can provide two different types of dry food: Canine Purina Pro Plan Adult Chicken and Rice Blend or Purina EN Gastrointestinal (Feline and Canine).  
 *
**We cannot feed raw diets*
**If you have more then one pet boarding with us, would you like them to be separated for feeding? *
Do we need to administer any medications to your pet while he/she is boarding?  If yes, please explain in DETAIL the dosing instructions.   *
** If your pet is on 1-3 different medications, the charge is $6 per day. 4-5 medications is $9 per day, and 6+ medications would be $12 per day.  If we are giving insulin injections, there is an $8 per day fee for once a day injections and a $13 per day fee for twice a day injections. Fluid therapy while boarding is $28.50 per session (if you provide the fluid bag/line and needles). There is a $20 per day fee for bladder expressions. **
Does your pet have any food/medication ALLERGIES? *
Is there anyone that is approved to visit or pick up your pet aside from yourself? If yes, please list each person. We do verify identification.
When was your pet's last flea/tick preventative given? What is the name of the preventative that was last given? *
In the event of an emergency: if we are UNABLE to reach you, what maximum cost amount do you approve for treatment? (We will attempt to reach you by phone multiple times prior to or during any medical emergency.) *
Would you like us to put some of our bedding into your pet's room while boarding?  *
Luxury suites can have a bed if you select "yes" below. There is a $350 fee to replace damaged beds.
Deluxe runs can have a cot. There is a $100 fee to replace damaged cots. Kitty condos have only blankets.
We can place blankets in the pet's rooms. There is no charge to replace damaged blankets.
You are free to bring any of your own bedding from home. Please make sure to bring only machine washable bedding. We will try to wash or clean any soiled pet bedding, but if the bed is not machine washable or does not fit into our washing machine, we will have to bag it and send the soiled bed home with you. 
Client Agreement - PLEASE READ IN FULL *
By checking the "Agreed" box below, you understand the following:     
                                                                 
  • We are not a 24 - hour facility, and we are closed to the public on certain holidays (listed below). We still come to take care of the animals on our closed holidays, but we will not be open for pick-up or drop-off. If you are unable to make it for pick-up or drop-off during our open business hours, then you can come the next day or the day before and will be charged accordingly. We will also not release any animals after closing hours, even if there are still staff members present in the building.
  • If your pet damages the room or any part of the kennel/yards, you are responsible for the cost.

  • If you sign up for the "Willow C.A.R.E Package" below we will use padded flooring with absorbent pads to try and keep your pet as clean, dry and comfortable as possible. This will include a flat bed, which lays low to the ground making it easier for them to access it. If anything is damaged by your pet the cost is $250-$300 to replace. The package is meant for paralyzed pets, senior animals, pets who have trouble walking/getting up, and special needs pets only. If you sign up for the package, the staff will evaluate your pet at drop off. The staff has the right to decline your pet for this service if they do not fit the criteria. If you are unsure whether your pet will be approved, just give the office a call/text and we can review their situation with you. 
  • If we find fleas on your pet, we will perform an exam and administer treatment on your pet. You will be responsible for those costs. We highly recommend having your pet on current flea/tick preventative year-round. 
  • We are NOT open for pick-up or drop-off on New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. 
  • Doggie Daycare is not automatically included with your pet's stay with us. You can add on daycare for an additional cost. Not every pet qualifies for daycare, must be current on requirements, spayed/neutered, and must pass an evaluation in order to be accepted to the program. You are responsible for paying the evaluation charge whether the pet passes or fails. 

  • If your pet is boarding in a suite: When your pet is dropped off we will put them right into the open suite. IF there is already a pet reserved in that room, they have the room until 1pm. At 1pm we will move the other guest out, clean, and move your pet in as soon as possible. Your pet(s) will stay in a standard run until the suite is ready. The last day of boarding for your pet in a suite, they have the room until 1pm as well. If you do not pick up by 1pm, we will have to move your pet into a standard run until they leave if someone else is coming into the room that day. 
  • We will not feed your pet raw, uncooked meat products or by-products while boarding. This includes raw meats, organs, bones with uncooked meat on them, etc. If you have questions regarding this, please give us a call before boarding to discuss feeding options for your pet while boarding. **Raw meat can carry pathogens, like E. coli, listeria, and salmonella, which can make pets and humans ill.
  • We cannot give any CBD products while boarding.

  • Through the day-to-day operation of boarding and/or daycare while boarding, pets may be exposed to contagious organisms that can result in illness, or they may be subject to injury through routine play in daycare. Although no "negligence" is involved by the operator or staff of the facility, the pet owner's sense of justice is offended when they are asked to pay for something that occurred while the care of their pet was entrusted to others.
    To address this quandary, Bartels Busack Pet Hospital Resort & Spa has established a "Healthy Pet Warranty Program". This program defines the level of liability our pet resort will assume for pets that become ill or are injured while boarding, although no improper care was involved.  We will cover a maximum of $500 per reservation. This warranty expires 24 hours after being discharged from our care for non-contagious illness or injuries. This warranty expires 10 days after being discharged for contagious diseases. 
    This policy is subject to exclusions, terms and conditions listed below:
    *Pre-existing health conditions
    *Illness related to cancer
    *Injury, illness, or death when pets housed together (per owners request) take action against each other
    *Injury, illness, or death resulting from whelping or pregnancy
    *Oral medications dispense for continued home care
    *Vaccine reactions while boarding
    This coverage is the pet owner's exclusive remedy in the event of any claims for illness, injury, or medical care for a covered pet. Pet owners shall remain responsible for all charges exceeding the maximum coverage amount of $500.
    Bartels Busack Pet Hospital Resort and Spa retains the right to exclude pets from the "Healthy Pet Warranty Program" based on age, pre-existing illness or injury, or any other health concerns identified on admittance to our pet resort. 
By checking "Agreed" below, you are acknowledging that 1) You are agreeing to everything on this document. 2) Your pet has not been exposed to any contagious diseases within the past 30 days. 3) Your pet is current on all required vaccines/requirements before coming to the facility. 4) You are agreeing to pay the entire payment upon pick-up for all costs associated with boarding, daycare, hospital services, and any extra services or add-ons. 
Required
We may take photographs of your pet(s) for social media or marketing purposes. If you would like to opt out of photo agreement please check the box below.
Willow C.A.R.E Package $40 per day
*ONLY AVAILABLE FOR DOGS WITH SPECIAL NEEDS, SENIORS, AND DOGS WITH MOBILITY ISSUES*
The Willow C.A.R.E package includes the following for your special needs pet:
  • Padded flooring, absorbent pads, bedding.
  • The medication dispensing fee is included in cost and bladder expressions if needed. 
  • Additional potty break included or bladder expressions
  • 15 minutes worth of activity time like short strolls, outside time, buddy time (activity decided by staff). 
  • Daily mental stimulation with puzzle feeder or snuffle mat (treats included). 
  • Elevated bowls if applicable. 
  • Exit bath on the last day of boarding, and daily clean ups/washes as needed. 
  • Daily health assessments
 **The staff will evaluate your pet at drop off to see if they qualify for the package, they have the right to decline any pet that does not fit the criteria.**
Yes
No
Would you like to add this to your pets stay for an additional $40 per day if they qualify?
Does your pet require manual bladder expressions?
Does your pet have trouble standing or walking?
Clear selection
CANINE Room Service (Optional)
*Doggie Daycare is NOT automatically included with the boarding stay. Daycare is an option to have your pet interact with other dogs. If you are interested in adding it on, please select it below. If your pet is a first time daycare guest with us, we will need to have them pass a daycare evaluation, which is $15 pass/fail. Not every pet qualifies for daycare. They must be current on requirements as well as spayed/neutered. You will also need to complete a Daycare Enrollment Form. *These services will be performed whenever the staff has free time; we cannot wait to do strolls/buddy lap times or additional potty breaks until the evening or a certain time of day. 

*Buddy lap times are 1 on 1 time with the staff. This might consist of playing with toys, lap time, or helping the pet warm up to us if they are nervous. 

All prices are subject to change at any time. 
Yes
Massage Therapy ($35 per session when available)
Bed Upgrade ($5 per day)
Bottled Water (Tap water provided at no charge; bottled water is $3.50 per day)
15 Minute Buddy Lap Time ($15 each)
30 Minute Buddy Lap Time ($25 each)
Extra Potty Break ($5 each)
15-Minute Stroll ($15 each) (Not Available on Holidays)
30-Minute Stroll ($25 each) (Not Available on Holidays)
Frosty Paw ($3.50 per treat)
Peanut Butter Kong ($4 per fill of Kong)
Pawsitively Gourmet Cookie ($3 each; please list how many you would like below)
Exit Bath ($35) (Bath and cage dried only; no nails or glands. NO haircutting/brushing) (Pet will be ready for pick- up after 1pm; if you want it done a day early, please specify below)
Nail Trim ($20.95)
Full Grooming (available Tuesday - Saturday) (list grooming details below) *includes bath, blow dry, haircut, brushing/dematting, nail trim, glands expression, ear cleaning -- Price Varies - **IF AVAILABLE**
Poochy Pedicure (Nail Painting) ($15 with full grooming or $27 without grooming)
Teeth Brushing ($8 each)
Full Day of Daycare ($15) (Not Available Sunday and Holidays)
Half Day of Daycare ($12) (Not Available Sunday and Holidays)
Clear selection
CANINE Room Service: How many and which days would you like each service you selected above to be performed?
**Strolls, Buddy lap times and additional potty breaks are done as time allows for the staff.
 We cannot guarantee to do them at a specific time**
***If you selected "yes" for a full grooming, please describe how you would like your pet groomed.
Please be specific. If you want your pet shaved or trimmed, list how much hair you want off of body and head (for example 1/4, 1/2, or as much as possible). **All full groomings include a nail trim, ear cleaning, and anal gland expression. Grooming price is based on temperament, condition of coat, and what is being done. The final price will be determined by the groomer.
When your pet is groomed can we use cologne or perfume on them?   *
FELINE/EXOTIC PETS Room Service (Optional)
Yes
Massage Therapy ($35 per session when available)(Not available for exotics)
Cat Toy ($2 per toy)
Mouse Toy ($1 per toy)
Cat Nip Toy ($4 per toy)
Cat Nip ($5 per day)
15 Minute Buddy Lap Time ($15 each)
30 Minute Buddy Lap Time ($25 each)
Teeth Brushing ($8 each)
Nail Trim ($20.95)
Full Feline Grooming (roughly $94 - $114) (Available only Tuesday - Saturday with Gina) **Please list in grooming details if you would like a lion cut or a bath and comb-out. Grooming includes bath, blow-out, nails, glands, ears, and comb-out/haircut
Clear selection
FELINE/EXOTIC PETS Room Service: How often/when would you like each service you selected above to be performed?
Is there any additional information you would like us to know about your pet?
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