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20-21: RWSA K-2 Student Tech Support Form Request
Mr. McKinney will respond to your request within 24 to 48 hours.
McKinney Information (I will try my best to respond to your technical issues within 24 to 48 hours)
Office Hours: 8:00 am - 4:00 pm
Email Address:
jamethl.mckinney@cms.k12.nc.us
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* Indicates required question
Date of Request
MM
/
DD
/
YYYY
Please provide the name of the individual filling this form out.
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Your answer
Student Name
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Your answer
What is the student's id number?
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Your answer
Parent Name
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Your answer
Parent Phone Number
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Your answer
Teacher Name
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Your answer
Grade Level
*
Choose
Kindergarten
1st Grade
2nd Grade
Do the student have internet access?
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Yes
No
Not Sure
Do the student need assistance with getting their NCEdCloud password reset?(Please email the homeroom teacher with this matter. The tech team cannot reset student's NCEdCloud passwords)
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Yes
No
Is the student using their own technology device?
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Yes
No
Does the student need a technology device? (At this time K-2 students are not receiving technology devices from CMS.)
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Yes
No
What tech issue is your child having?
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Logging into NCEdCloud
Accessing DreamBox
Accessing Learning A-Z
Accessing Clever
iPad is not working properly
Cannot connect iPad to home network
Are their any other concerns you need the tech team to address? (Explain in detail)
*
Your answer
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