MNWD CLIENT SATISFACTION MEASUREMENT FORM
This short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices. Your answers will enable this office to provide a better service.
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Email (Optional)
Age: *
City/Municipality *
Sex: *
Service Availed:
 *
Customer Type:
 *
INSTRUCTIONS: Select your answer to the Citizen's Charter (CC) questions.
CC1.  Do you know about the Citizen’s Charter (document of an agency’s services and requirements)?
 *
CC2.  If Yes to the previous question, did you see this office’s Citizen’s Charter?
 *
CC3.  If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?
 *
INSTRUCTIONS: For SQD 1-8, please select the number that corresponds to your answer
SQD0. I am satisfied with the service that I availed
 *
SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)
 *
SQD2. The office accurately informed and followed the transaction’s requirements and steps (Reliability)
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SQD3. My online transaction (including steps and payment) was simple and convenient (Access and Facilities)
 *
SQD4. I easily found information about my transaction from the office or its website (Communication)
 *
SQD5. I paid an acceptable amount of fees for my transaction (Costs)
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SQD6. I am confident my online transaction was secure (Integrity)
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SQD7. The office's online support was available, or (if asked questions) online support was quick to respond (Assurance)
 *
SQD8. I got what I needed from the government office (Outcome)
 *
Remarks (Optional):
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