Air Rarotonga - Damaged Baggage Claim Form

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As hard as we try to ensure the best handling of your baggage and property while in our care, occassionally bad things happen. If we have damaged or lost your property please complete the details below and submit to us as soon as possible after the completion of your flight.

For lost bagagge please provide a detailed description of your lost property (make, model, colour, identifying features, labels, etc). We will only request photos by email reply as we cannot collect them via this form.

If you left your electronic device on board our aircraft please note that we do not always have the opportunity to check for left property between flights and also that whilst we do find such devices it may not be possible for us to ship them to anywhere in the world due to regulatipons regarding Lithium batteries. We will in this case safe keep the device for you to pick up or have it picked up by a nominee of your choice.

If you have any photos or invoices to share with us we will request them with our reply.

Please note we cannot accept loss or damage claims reported more than 30 days after completion of travel.

Flight Date *

Please enter the departure date of the flight on which the baggage irregularity occurred.

YYYY

Flight Number *

Please enter the flight number on which the baggage irregularity occurred.

Booked with *

Please enter the Air Rarotonga Booking reference or if not known the booking reference of the Airline

Booking reference *

Please enter the Booking reference you received from the Airline with which you booked your Air Rarotonga operated journey.

Air Rarotonga Booking references are either six digit numbers or a combination of 6 letters and numbers

All other Airlines (Code Share and Interline partners) use 6 digit number / letter combinations.

Aitutaki Daytour reservations (hand luggage only) have 7 digit number / letter combinations

First Name *

Please enter your first name

Last Name *

Please enter your last namert

Email Address *

Enter here the email address under which we can reach you and to associate with your user ID so that you can email yourself receipts without having to enter your email address.

Damage / loss description

Please describe the nature of damage or issue with your baggage.

Submit

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