Website survey - policy section

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Thank you for your interest in our survey.

We are currently working on improving how we present Citizens Advice data, insights and reports on our website.

As part of this work, we would like to understand how our data and policy publications are currently being used and how we might make our website more accessible and useful for those who use them.

The survey should take between 5 - 10 minutes to fill out. If you have any questions, please contact corporatecontent@citizensadvice.org.uk

For full details about how we will use your data to conduct our research, please see our privacy policy here

1. What is the main reason you visited the Citizens Advice website today?

I wanted to know what Citizens Advice is saying about a particular issue

I wanted to look at a particular Citizens Advice report or publication

I wanted to find out about Citizens Advice's policy and advocacy work

I wanted to find out what issues or problems Citizens Advice clients are experiencing

None of the above

I wanted to look at a particular Citizens Advice data dashboard

I was browsing to see if Citizens Advice has data or insights that are relevant to me

Other:

Clear selection

2. Why did you choose to visit Citizens Advice specifically to look for this information?

Please select all that apply

Citizens Advice is a source my organisation recommends

I’ve always used Citizens Advice data

There was a link to the Citizens Advice website from something else I was reading

I trust Citizens Advice data

Citizens Advice provide more in depth data than other sources

It came up when I did a Google/other search engine search for information on a specific issue

It’s the only organisation that has data on the specific issue I’m looking at

I’d heard that they had data on a particular issue I’m interested in

Other:

3. Please tell us what - if anything - you were hoping to get from the Citizens Advice website today.

4. Which of the following Citizens Advice publications have you used (or are you planning to use) to find what you need?

Please select all that apply

Not sure

Policy reports (or report summaries)

Data dashboards or reports

Press releases

Consultation responses

Blogs

Other:

5. Did you find what you needed during your visit today?

Yes

Partly

Not sure / I haven't finished looking yet

Clear selection

6. What, if anything, was missing or what else would you like to see on our website?

7. How easy or difficult did you find using the Citizens Advice website today?

Very easy

Easy

Difficult

Very difficult

I’m not sure

Clear selection

8. Please tell us about anything that was difficult or frustrating about using the Citizens Advice website

9. Have you used Citizens Advice data or policy publications before today?

Yes - I use them fairly regularly

Yes - I've used them a few times

No - this is my first time looking at data or policy publications from Citizens Advice

Not sure

Clear selection

10. Please tell us what aspects of Citizens Advice's data and policy publications are most useful for you (if any)

11. What 3 words or adjectives come to mind when you think of Citizens Advice's policy and advocacy work?

12. Are you looking at the website today in a professional or personal capacity?

Professional

Personal

Both

Don't know

Clear selection

Clear form

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