Alfred Box of Books Library Community Survey
The Alfred Box of Books Library is in the process of strategic planning.  In order to serve the needs of our patrons, and the community, we are seeking input from you on a variety of issues. Your response will help us greatly in our planning process as we look to the future of the library in Alfred.  

We understand the this may be difficult, as the past year has been hard and the library has had limited hours. Please consider your answers under normal circumstances.

Additional surveys are available at the library.  If you have any questions regarding the survey, please contact the library at 607-587-9290.

Please note: Surveys are NOT limited to one per household.
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Do you have a library card?
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On average, how often do you visit the library?
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If you do not use the library regularly, why not? Check all that apply.
Are you aware the library offers free delivery service of library materials for homebound library patrons?
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How important is each of the following library services to you?
Very Important
Important
Somewhat Important
Not Important
Don't Know/ Not Applicable
Customer Service
Collection (books, DVDs, audiobooks, etc)
Programs (classes, storytimes, etc)
Online services (website, catalog, research databases, etc)
Inter-library Loan
Social Media Presence (Facebook, Instagram, etc)
Community Meeting Space
Computers, printer, photocopier, fax
Internet and free Wi-Fi access
Homebound services
Assistance using computers
Overall, how important is the library to you and your family?
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Current library hours are: Sunday 12:00-4:00pm, Monday/Wednesday 10:00am-6:00pm; Tuesday/Thursday 12:00pm-6:00pm; Friday 10:00am-5:00pm and closed on Saturday. What hours would make it easier for you to use the library?
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How do you typically find out about library programs? Check all that apply.
How would you rate each of the following library services?
Excellent
Good
Fair
Poor
Don't Know/ Not Applicable
Customer service
Collection (Books, DVDs, audiobooks, etc)
Programs (classes, storytimes, etc)
Online Services (website, catalog, research databases, etc)
Inter-Library Loan (holds outside STLS system)
Social Media Presence (Facebook, Instagram, etc)
Computers, printer, photocopier, fax
Internet and free Wi-Fi access
Wireless Mobile Hotspots
Facilities (building and grounds)
Overall, how important is the library to you and your family?
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How frequently do you visit the library's website?
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One area the Board of Trustees is particularly interested in is how the community feels about the current facility of the Alfred Box of Books Library. Your feedback here is critical to helping us understanding how we can sustain and develop plans for future growth of the library.  Please tell us what you think of the library facility.
Excellent
Good
Adequate
Poor
Don't Knot/ Not Applicable
Condition of the exterior of the building
Condition of the interior of the building.
Accessibility for all people
Ease of understanding signage
Layout and arrangement
Ample seating
Time waiting for service
Quiet reading areas
Private meeting space
Cleanliness
Lighting
Acoustics
Community meeting space
Restroom facilities
Overall comfort (heating, atmosphere)
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Do you think our current space is adequate to meet our service needs?
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Please rate the following in terms of importance.
Very Important
Important
Somewhat Important
Not Important
Don't know/ Not Applicable
Quiet reading areas
Community meeting rooms for larger groups.
Young adult space.
Larger children's space.
Parking lot
More public computers
Drive up drop off for library materials
Private meeting space
Improved restrooms/ Family restrooms
Handicapped accessibility
Energy efficiency
Outdoor learning/ Play spaces
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Please check all the areas in which you would like to see the library's physical collections improved, expanded or updated.
Please check all area(s) in which you would like to see technology improved.
Your age group:
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Are there any children under the age of 18 living in your home?
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Do you have Wi-Fi at home?
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Do you have Internet access at home?
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Where do you reside?
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If not a resident of Alfred or Alfred Station, why do you use the Alfred Public Library? Check all that may apply.
Thank you for taking the time to complete this survey. Your responses are valuable to the future planning of the Alfred Box of Books Library.  OPTIONAL: Would you wish to be contacted by trustee for following up?  
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If yes, please provide your name and phone number.
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