Client Service Feedback

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Thank you for coming to Transformations Clinical Psychology. Your feedback is valued immensely and is recorded securely and confidentially.

We review each person's experience and use this feedback to improve ourselves as clinicians and to improve the quality of the service provided.

Please be honest as we value both positive and negative comments.

Confidentiality and your privacy matters to us.

Please let us know if you prefer your feedback goes directly to Dr Natalie Robinson only (practice owner and director) or to the clinical psychologist that you saw.

If you prefer feedback to go to Dr Natalie Robinson, your feedback will not be shared with the psychologist you saw.

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Адрас электроннай пошты *

Name (optional)

I would like my feedback to go to *

Dr Natalie Robinson (Practice owner and director)

The Psychologist I saw

Абавязкова

Please rate your overall experience of TCP using 1 - 5 *

1 (strongly disagree)

2 (disagree)

3 (neutral)

4 (agree)

5 (strongly agree)

I am satisfied with the quality of service that I received at TCP

The Psychologist was respectful and empathetic

My needs were met and understood

I would recommend the psychologist I saw to another person

I will return if I require more help

I was able to understand myself and my problems much better

I achieved my therapy goals

For clients who have decided to discontinue. Please choose the option/s that is most applicable to you (You can choose more than one option) *

I attended a few sessions and I was satisfied with the outcome

The psychologist was unable to offer me suitable appointment times

I felt that the psychologist I saw was not a good match for me

The psychologist didn't understand my needs

The psychologist said something that I did not like

Therapy was not what I expected

I realised I am not ready to deal with my issues at the moment

I attended a few sessions and didn't find it beneficial or felt dissatisfied with the direction

I am too busy now but I may return to appointments in the future

Іншае:

Абавязкова

Please expand on your reasons for choosing any of the above answers *

Is there anything we can do to improve your experience at TCP? Or to improve the overall service you received?

Please add any other comments or feedback you may have here

The information you provide is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).If you have a concern about the management of your personal information or wish to receive a copy of the privacy act, you may inform Dr Robinson of Transformations Clinical Psychology. By submitting your responses, you understand our privacy policy and agree the information provided to Dr Robinson, practice owner and director.

Thank you for sharing your experience with us

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