Dear Sir/Madam,
The aim of this study is to develop standard key performance indicators (KPIs) for evaluation of lift maintenance performance in Hong Kong.
This survey (typically can be completed in a few minutes) is set out in three (3) sections:
- Consent statement
- Personal particulars
- Rating the importance of lift maintenance performance KPIs (financial, physical, safety and clients’ needs / satisfaction)
If you have any questions, please contact the investigator of this project, Dr Joseph Lai at bejlai@polyu.edu.hk .
