Nothing makes you happier than greeting people with a smile, getting to know them personally, and delivering outstanding customer service. You're detail oriented, organized, and have a warm and outgoing personality. You have experience with customer service, management, or other communication roles. You're looking for a long term job in a fast paced environment with a strong community of people.
As our “Director of First Impressions”, you will:
- Guide customers through the registration process, clarifying the benefits of each program and helping them find the best fit for their family.
- Connect with customers on a personal level to provide an amazing customer experience through phone calls, emails and text messages
- Manage followup with prospective and existing customers, driving them to continually add to their experience.
- Giving facility tours and managing the in-person customer experience, including keeping bulletin boards and others postings updated.
We are looking for teammates who are:
- Skilled communicators and active listeners who can tell what the customer is looking for and speak directly to their needs.
- Motivated and Mission-driven. You are truly excited about sharing the benefits of the performing arts and are continually thinking about how we can improve upon our customer experience.
- Full of Empathy. You can relate to your customers to drive decisions and create a feeling of comfort and excitement around their registration. You naturally connect with others and often put the needs of others ahead of your own.
- A team player. You thrive on empowering others and collaborating to find the best solution to a problem. You’re willing to go out of your way to help others and step in when needed.
- Solution-oriented. Everyone notices problems, do you have a bias towards action? We’re looking for someone who will be active in developing the customer journey. When you see a friction point, do you jump into action to improve it? Do you get really excited to find new ways to make your job more efficient and fun?
- Coachable. You crave feedback and receive it with enthusiasm seeking out opportunities to become a better operator.
Bonus if you have:
- Sales Experience
- Receptionist Experience
- Performing Arts Experience
This Job is:
- Part time with some flexibility in schedule
- Hourly pay based on experience
- Approximately 15-20 hours per week to start. (*if you're looking for 30-40 hours per week, we have an additional position we are hiring for, so ask for details.)
If you're reading this and it fits you to a T, you might be our next Director of First Impressions!
Our Ideal Schedule: (flexible, but we are hoping to include the following times - can be split between 2 individuals with room to grow and add additional hours.)
Monday 4:00-7:00pm
Tuesday 4:00-7:00pm
Wednesday 4:00-6:30pm
Thursday 4:00-7:00pm
Saturday 9:30am-12:00pm *
