Customer Satisfaction Survey Form
Mercantile Bank Limited

First of all, we would like to extend our heartiest gratitude towards you for being with Mercantile Bank Limited. To make our services better, we would request you to fill up this questionnaire. We appreciate your contribution in the journey of the Bank and want to make sure we meet your expectations.
Email *
1. How long have you been associated with Mercantile Bank Limited (MBL)?
Clear selection
2. Please indicate your age range
Clear selection
3. Which specific accounts do you hold with Mercantile Bank Limited ?
4. Explain any bad experience you have related to MBL.
5. Which branch do you visit most often?
6. Have you used MBL Rainbow?
Clear selection
If yes, how is your experience?
Clear selection
7. Have you used MBL MyCash?
Clear selection
If yes, how is your experience?
Clear selection
8. Please indicate your level of agreement with the following statements, 5 - being strongly agree and 1- being strongly disagree, 6- N/A :
i) MBL officials was friendly & professional.
Clear selection
ii) MBL officials made appropriate recommendations based on my needs.
Clear selection
iii) MBL officials clearly explained services, rates and/or fees.
Clear selection
iv) MBL officials was knowledgeable and available to answer my questions.
Clear selection
v) The speed of loan approval was acceptable.
Clear selection
vi) The time to handle transactions was acceptable.
Clear selection
vii) Waiting time to speak with MBL officials was acceptable.
Clear selection
viii) MBL officials showed appreciation for my business.
Clear selection
ix) Digital banking options are easy to use and reliable.
Clear selection
x) Service of MBL contact centre at 16225 was satisfactory.
Clear selection
9. Please rate the quality of service offered by Mercantile Bank Limited.
Clear selection
10. How likely are you to recommend Mercantile Bank to your friends and family? (0 – Not at all likely; 10 – Extremely likely)
Clear selection
11. What areas do you feel the bank needs improvement?
12. Do you have any other comments you wish to share?
While not required, please consider including your contact information so we may respond to your feedback directly. If you would like to speak with someone directly, please call our Contact Center at 16225.
Name: *
Phone: *
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy
Google Forms