Franklin Public Library Customer Survey
The Franklin Public Library is committed to the delivery of high-quality service and an inviting, welcoming user experience. Although it's been a year like no other, we stand by that commitment. Please take the time to tell us about your interactions with the Library staff and services in the past year, and how we performed. Your responses will assist us in serving you better.
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Email *
Did you require help by phone or email? *
Did the staff respond in a timely manner? *
Did the staff member answer your questions to your satisfaction? *
Would you like to tell us about your interactions?
Did you know that the Library is open for 30 minute browsing visits Monday, Tuesday, Wednesday, Friday, and Saturday 1:00-4:00 p.m., and Thursday 4:00-8:00 p.m. (3:00-4:00 p.m. senior hour)? *
Did you know that the Library is offering curbside pickup for item requests Monday-Thursday 10:00 a.m. to 8:00 p.m., Friday and Saturday 10:00 a.m. to 5:00 p.m.? *
How have you found out about library services during the pandemic? Please check all that apply. *
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Are you aware of the following services? Please check all that apply. *
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Are you aware of the following online subscription databases for Franklin residents? Please check all that apply. *
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Which of the following Library services have you used during the pandemic? Please check all that apply. *
Required
How would you rate the Franklin Public Library on a scale of 1 to 10 where 10 is the highest? *
If not a 9 or 10, what could we do to earn a 9 or 10?
What suggestions do you have for improving or enhancing the Library facility, service, or programs?
Other comments or suggestions?
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