Claim Form

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Claim Form

Taste of cork, residues that seem abnormal, leaky bottle, taste of light...
You have a doubt?
Contact us by filling in this form.
The Torpez team will get back to you quickly.

IMPORTANT :
Complaints will be taken into account only on the basis of a proof of purchase (receipt, invoice).
Form reserved for private customers.

Email *

Name and Surname *

Postal address (number, street, district, city, country) *

Phone Number *

Name of the Cuvée *

Wine Color *

White

Rosé

Red

Vintage *

Type de Contenant *

Half-bottle 50CL

Bottle 75CL

Magnum 150CL

Jéroboam 300CL

Bottle Number

How to find the bottle number?
The bottle number is engraved directly on the bottle, usually at the bottom of the bottle. Tilt the bottle under good light to be able to read it.
Example of a bottle number: L22270

Claim *

Please describe here any problems you have encountered when tasting Torpez wines.
Please specify the storage, service and tasting conditions, as well as any other useful information.

Invoice Number *

Where can you find your invoice number ?
On a receipt : below the date and time of purchase.
On an e-commerce purchase invoice: at the top right of the document received by email.

Thank you for taking the time to fill this form, and we'll get back to you as soon as possible. The Torpez Team

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