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Customer Satisfaction Survey
Phone Service Only - Quarter 1, 2021
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* Indicates required question
Name (first and last)
*
Your answer
Business Name (if applicable)
Your answer
How would you rate the professionalism of our support technicians?
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Unprofessional
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2
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9
10
Professional
Do you as a client feel valued and prioritized by Big Fish Technologies?
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Strongly Disagree
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5
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8
9
10
Strongly Agree
How would you rate the technical competence of our support technicians?
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Very Unknowledgeable
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2
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4
5
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9
10
Very Knowledgeable
If you’ve had a question or concern, how much time did it take us to address it?
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Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Not applicable
How would you rate your satisfaction with our phone service?
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Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How satisfied are you with the sound quality in VoIP phones?
*
Much better than a traditional phone line
Better than a traditional phone line
Worse than a traditional phone line (comparable to a mobile phone)
Much worse than a traditional phone line
Other:
Do you agree that our phone service and phone systems are priced fairly for the value they present?
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Strongly Disagree
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8
9
10
Strongly Agree
Is there a feature or service that you currently do not have that you need or would like to learn more about (e.g., virtual fax, 911 alerts, text to email)?
*
Your answer
I'd like more information on how I can save money on my managed IT support.
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Yes
No
How likely is it that you would recommend our company to a friend or colleague?
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Not at All Likely
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2
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9
10
Very Likely
Can you explain why you would or wouldn't be likely to refer us to a friend or colleague?
*
Your answer
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