ECW Campus Hiring  2020 Batch BE(Computer/IT/EXTC)
eClinicalWorks – Company brief:
eClinicalWorks (fondly called eCW) was formed in 1999 and has grown to become one of the leading
companies in the field of Healthcare IT. Since ages, humans have attempted to increase life-span and improve the quality of health. Maintaining paper records of patients led to errors in handwritten prescriptions, lost patient files and incorrect medical treatment. This created the need for digitization of medical data. Digitization of medical data has helped doctors and medical professionals reduce cost, reduce errors and improve the quality of healthcare, both for doctors and patients. We, at eClinicalWorks, have developed software that is used by doctors and staff at clinics and hospitals. We
also have created software for patients and interfaces for doctors to connect with pharmacies and
laboratories. Through our software and services, we help the doctors achieve the highest level of their
efficiency. Since 1999, we have spread our wings not only across the 50 states of America but also created footprints across the globe. With 10 offices present globally, over 5000 employees are driven to provide healthcare technology solutions of today and tomorrow. We, at eClinicalWorks, have dedicated our professional careers to improving healthcare. We have been quoted in a Harvard business case study for consistently increasing revenue without any external funding since the beginning. We have not only won awards for creating exceptional, user-friendly products and services but also take pride in sharing the awards that our customers win for providing the highest level of quality healthcare to patients. The healthcare industry demands immense responsibility from its professionals. We build a culture of openness and transparency in which all employees adhere to our Code of Conduct, maintain the highest professional standards, and participate in regular training for ethics, compliance, and patient safety. We invite individuals with the highest levels of passion, integrity, team work and respect to join the organization to create a long term career with a mission of improving healthcare together!
Role Description
The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM.
Key Responsibilities
Sr. No. Job Description Duty Statements
1 Knowledge quotient
• Be updated with process and product knowledge
• Understand client’s infrastructure
• Be updated with compliance processes and protocol
2 Communication
• Understand client grievances and understand the root
cause of the issue created
• Maintain internal communication to keep them updated
about the status of resolution through calls and emails
• Maintain highest level of customer satisfaction through
service as well as technical resolution
3 Troubleshooting
• Bifurcate issues into front end or backend technical
issues
• Identify and report potential P1 cases in timely manner
to the Lead/Mentor
• Provide correct and timely resolution to issues
• Follow all security and compliance protocol set by the
organization and highlight discrepancies in a timely Manner
4 Documentation
• Document the first communication with the customer on
the internal portal
• Document timely updates about the status of the
resolution on the internal portal
Working Relationships:
• Team leads
• Mentors and peers
• Customers
• Internal support teams in the organization

Knowledge Skills Attributes
• Basic – MySQL, MSSQL
• Networking
• Additional – Tomcat
and Java
• Communication (verbal and written)
• Time management
• Assertiveness
• Handle pressure
• Analytical skills
• Ownership and accountability
• Passion
• Integrity
• Team work
Job description:
Job Title Software Specialist
Reporting Authority Team Lead
Department EMR Support
Shift Night Shift
Location Mumbai
 Certification None


Apply by:  23.09.2019
Tentative date of the drive:-   In Oct
Venue: KCCEMSR
From the office of Head, Training & Placement Cell
K C College of Engineering & Management Studies and Research
Thane (Maharashtra)
022-25327100
022-25326088
Extn: 212
M: 9768809537