QR codes and short number SMS services

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This short survey seeks the opinion of blind and visually impaired people about the use of QR codes and an alternative SMS service.

QR codes have recently been widely introduced across the UK to enable people to check in to venues with the NHS Track and Trace app. Many museums use them or are considering using them for exhibition content. We are interested in whether QR codes are an accessible means of accessing recorded Audio Description.

The survey has 13 questions, which are mainly yes/no or multiple choice. There are two questions where you can write freely about your thoughts and opinions. VocalEyes will publish summary results and extracts from the free text responses on our website. We do not ask for, and will not share any information that could result in an individual being identified.

1. Are you blind or visually impaired? *

Yes

2. Do you have a smartphone (iPhone, Android or similar) with apps and a camera? *

Yes

QR codes

A QR code is a two-dimensional barcode of black squares arranged in a square grid on a white background, which can be read by an imaging device such as a camera. These can be used as for recording (e.g. Track and Trace) or directing the user’s phone to a specific webpage.

3. Select the statement that best matches your experience of QR codes

I wasn't aware of QR codes before reading this

I know what a QR code is but I have not used one

I have used QR codes once or twice independently

I have used QR codes once or twice aided

I have used QR codes many times independently

I have used QR codes many times aided

Clear selection

How easy do you find using a QR code independently?

Not used

Very difficult

Difficult

Neither easy nor difficult

Easy

Very easy

Clear selection

Rate yes or no, as to whether you agree with each of the following statements

I have downloaded a QR scanning app

Yes

Clear selection

A QR code would not be visible to me

Yes

Clear selection

My phone camera doesn’t recognise a QR code

Yes

Clear selection

8. Would you use QR codes in a museum? Do you have any additional comments?

Short number SMS service

A short number SMS service is when you send a code in a text message (SMS) to a five-digit number, and receive an automated reply, such as a link to a web page with audio content.

9. Have you used a short number SMS service before?

I wasn’t aware of short number SMS services before reading this

I know what a short number SMS service is, but I have not used one

I have used short number SMS services once or twice independently

I have used short number SMS services once or twice aided

I have used short number SMS services many times independently

I have used short number SMS services many times aided

Clear selection

How easy do you find using a short number SMS service?

Not used

Very difficult

Difficult

Neither easy nor difficult

Easy

Very easy

Clear selection

Rate yes or no, as to whether you agree with each of the following statements

11. I would be able to see a large print sign with instructions for a short number SMS service

Yes

Clear selection

12. A companion or member of staff would need to let me know about this service, and give me the instructions on arrival

Yes

Clear selection

13. Would you use a short number SMS service in a museum? Do you have any additional comments?

The team at VocalEyes thank you for your time and contribution. Contact us at enquiries@vocaleyes.co.uk if you'd like to find out more, or ask us more about this short survey.

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