Membership Terms and Conditions
International Education Agents Association (ISEAA)
Membership Terms & Conditions
Payment & Subscription
The International Education Agents Association (ISEAA) agrees to supply membership
entitlements to you, the Applicant, for the purpose of benefits to be attributed to the
education agency (agency) identified within the application form and agrees to confer on
you the membership rights in accordance with our rules upon admission in consideration of
you agreeing to pay the required subscription and complying with the code of conduct of
the International Education Agents Association (ISEAA) and the Australian education Agency
Code of Ethics (ACE).
If you do not pay your subscription by the due date:
 Your membership rights are liable to be terminated; and
 The membership services will be suspended until payment in full is received.
The International Education Agents Association (ISEAA) does not refund or reimburse any
portion of a subscription in advance.
Membership of the International Education Agents Association (ISEAA) lays with the
education agency (agency). Membership is not transferable from one agency to another.
Change of ownership will incur an administration charge.
Membership will be extended automatically for successive 12 month terms unless you send
us written notice of intent to resign the membership at least 30 days before the end of the
membership.
Membership Entitlements
The range of membership services current at the date of this application is set out at
www.iseaa.org.au
The International Education Agents Association may suspend, vary or withdraw any of these
services without notice.
Membership entitlements and benefits are extended to the member agency and authorised
individuals associated with the member agency.
Where deemed appropriate by ISEAA for the purposes of ensuring service to the member
agency, membership entitlements and benefits may be extended to the entity / entities
owned by the member agency, third party service providers to the member agency and
employees of the member agency.
Specialist Services

Supplemental, specialist and customised products may also be made available, on a fee for
service basis, at special rates or free for members in most cases. Such products may include
but are not limited to:
 Seminars, Workshops and Conferences
 Training Courses
 Specialised Services
 Awards for Excellence Programs
 Representation and Mediation
To the extent permitted by the law, the International Education Agents Association excludes
all liability including that arising by virtue of any implied conditions or warranties in relation
to our services and to the extent that such liability cannot be lawfully excluded under the
laws of New South Wales and the Commonwealth of Australia.
Access to Services
Services provided by the International Education Agents Association will only be made to
authorised representatives of the member agency and will be made via any means and / or
medium deemed appropriate by ISEAA.
Membership / Cessation / Resignation / Termination
Members cease their membership only by giving us written notice. A resignation is effective
no earlier than the date the written notice is received by ISEAA and if no date is specified in
the notice, no later than a fortnight after receipt.
Access to member entitlements and benefits will cease immediately upon the member
agency becoming unfinancial.
Memberships are terminated 90 days after the member agency becomes unfinancial.
Terminated members are considered to be new members are will incur a new member
joining fee.
If we are unable to locate you and subscriptions are overdue, we may notify you of
cancellation of your membership by writing to your last recorded registered address or
email address as deemed appropriate.
Change of Owner Details
You must promptly notify us in writing of changes to your Owning Entity, legal name,
employee numbers, ABN details, registered address or billing address (es) or principal
contact details since changes may impact upon your employer obligations and our ability to
deliver your membership services.
Privacy
Please note that the information you provide on this form is “personal information”
pursuant to the Privacy Act 1988 (“the Act”). This information is being collected for the
purposes of processing your application, to provide you with membership services and to
keep you informed of upcoming events. The intended recipient of this information will be
International Education Agents Association and its service providers. Please note that the

provision of this information by you is voluntary. However, if you do not provide the
information requested, the International Education Agents Association may be unable to
process your application or provide all agreed services. You have the right of access to, and
alteration of, personal information concerning yourself held by the International Education
Agents Association in accordance with the Act. The information is being collected by the
International Education Agents Association and will be held by the International Education
Agents Association.
Membership
1. Membership is activated when we receive from you a completed application form
and payment. A receipt will be issued upon receipt of payment for a full twelve (12)
month subscription or part thereof as agreed.
2. Membership is for one (1) year commencing on the date your application is accepted
or part thereof as agreed.
3. Membership will be extended automatically for successive 12 month terms unless
you send us written notice you do not want it renewed at least 30 days before the
end of the membership.
4. Unless accessing monthly, quarterly or other direct debit facilities, all membership
fees must be paid annually in advance.
5. An invoice will be sent to you before your membership renewal date which is
payable prior to your renewal date for membership fees paid annually.
6. Membership may be suspended or terminated if your payment is not received within
seven (7) days of the membership renewal date.
7. There is no refund of any membership fees should you cancel your membership at
any stage during your membership year.
8. Changes to membership fees will only be made at the time of annual renewal of your
membership.
9. ISEAA will not be liable to refund any membership fees paid by you on termination
of this agreement.
10. You must notify us of changes to your contact details in writing (hard copy by letter
or email) otherwise we may not be able to make our services available to you. Online
services for editing contact details are available via the International Education
Agents Association website.
11. Services provided by ISEAA in relation to membership are only available via/to
designated members agency representatives. It is the responsibility of the member
agency to ensure that their assigned representatives are accurate. ISEAA accepts no
liability for the provision of services to assigned representatives. ISEAA accepts no
liability for the denial of services to individuals not designated as representatives of
associated member agencies.
12. We reserve the right to change, from time to time, the services available to
members.
13. Any variations made to these Terms & Conditions may be made by the International
Education Agents Association without express written notice to existing members
and will be effective fourteen (14) days after the posting on the International
Education Agents Association’s website.
Advisory Services

Any verbal advice provided by our advisers/consultants and staff:
 is given in good faith;
 is given on the basis that you have fully and accurately disclosed all relevant facts to
us; and
 relates only to the facts which you have disclosed to us and to your individual
circumstances.
Verbal advice may not represent the only or definitive solution to your enquiry or contain all
the detail required to answer your enquiry fully, as the nature of the communication is
instantaneous and prevents extensive deliberation. You should carefully consider the extent
to which our verbal advice suits your objectives, financial situation or needs before acting
on it as we may not be able to take them fully into account during a brief telephone
conversation or initial meeting.
ISEAA is not liable for the provision and use of advice to designated representatives of any
member agency where that advice is used to the detriment of the related member agency.
Corporate Memberships
The International Education Agents Association may from time to time establish corporate
memberships with suppliers to the industry for a variety of purposes. Those memberships
may include a financial contribution from the supplier in support of ISEAA on a flat rate
annual basis, via rebate or on an ad hoc basis.
Disclaimer
In relation to the provision of membership services:
 we exclude all implied conditions and warranties, except those of which the
exclusion would contravene any statute or cause any part of these terms and
conditions to be void;
 to the fullest extent permitted by law, we will not be liable for any loss or damage
(whether foreseeable or not) suffered by any person acting on our advice, whether
the loss or damage arises in connection with our negligence, default or lack of care,
any misrepresentation or any other cause; and our liability is limited to providing you
with the services again.

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