PTFS Europe Customers: Shared Challenges & Future Improvements

At the November Customer Day we held a “Knowledge Cafe” in the afternoon. The aim was to gather as many ideas, wishlist developments and feedback that we could to guide our plans going forward.

We have collated all that input into a survey and would be very grateful if all customers participated. It is anonymous and should also give you the results so far once you have submitted.


Forms of user group *
Required
Platform for user groups *
Required
Would like user group to: *
Required
What Issues are you facing in your service? (Current hot topics) *
Hot topic
Not an issue
Neutral
Funding
Space
Staffing
Discoverability
Accessibility
Time issues
AI and tech developments
Security (physical and cyber)
Equality and diversity in collections
Proving worth and impact
Publishing (e-resource cost and licencing)
Paying for developments and integrations
Unsure what is out there as integrations etc
Licencing and restrictions
Customer Support: ideas and importance *
Useful
Not useful
Neutral
Traffic light for severity of ticket
Idea of timescale of ticket
Response to say who is leading
Response should explain HOW was fixed
Email responses should include trail
Acknowledgement of ticket (always)
Acknowledgement when allocated
Acknowledgements are collated/sent once
Clear escalation option
Knowledge base: keyword search
Live chat
Developments wishlists! *
Useful
Not useful
Neutral
Easy marking of new or highlighted items
Lists: sharing
Lists: search and filter
Lists: display sorting
Lists: meta fields to aid discovery
Scheduling automated reports
Accessibility improvements
Auto-test reports after upgrade
Role based permissions
New development alerts PTFS -E and Bywater
Export to Excel made easier
Close EDI order on receipt automatically
Can default search bar be chosen?
More keyboard shortcuts
"Add to list" option in MARC import
Fines "only if on hold" option
Rolling subs linked to acquisitions
Academic end of year batch check-in
Reports : barcode list for bulk change
Crontab view/edit own scheduled tasks
How to prove impact? What would be useful ? *
Required
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