Client Satisfaction Survey
Family Counseling Service of Athens, Inc.

Please complete this client satisfaction survey to help us improve our services and the client experience. We greatly appreciate any feedback you may have, positive or negative. This survey should take no longer than 5-10 minutes to complete.
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Staff Name
How would you rate the quality of service that you have received?
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Did you get the kind of service that you wanted?
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Did we meet your needs
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If a friend were in need of similar help, would you recommend them to us?
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If you were to seek help again, would you come back?
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Have the services you received helped you to deal more effectively with your concerns?
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The receptionist and front office staff were friendly and made me feel comfortable
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The facilities were comfortable and attractive
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The clinician(s) I have seen listened to me and understood my concerns
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If the issues for which I sought services affected my job, I have seen improvement at work
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How satisfied were you with the amount of help you received?
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How satisfied were you, in a general sense, with the service you received from us?
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How satisfied were you with the location and accessibility of the facilities?
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How satisfied were you with the flexibility and convenience of appointment scheduling/rescheduling?
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How satisfied were you with arrangements for after-hours and weekend emergency help?
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How satisfied were you with efforts made to maintain and ensure your privacy and confidentiality?
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In what way could the services you received be improved?
If you were satisfied with the services you received, please let us know in what ways.
Please indicate if we have permission to use your feedback anonymously. *
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