QUESTIONNAIRE ON BUSINESS RELATIONS WITH THE CUSTOMS ADMINISTRATION
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Company name
Company address
Company email
1. Field of activity:
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2. Type of business:
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3. For how many years have you been in the market?
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4. Type of activity:
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5. Access to online procedures. How accessible are the procedures for online applications?
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6. Your assessment of the progress of online applications. The application is reviewed quickly and without many bureaucratic obstacles when:
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7. Assessment for the 4 applications of 2022 (via smartphone):

- Status of payments at customs
- Balance of prepayment account
- Status of declaration of goods in transit
- Status of customs declaration of goods
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8. Declaration procedures, physical verification of goods and customs assessment, in terms of the time required for their completion, currently last:
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9. How informed are you about the customs relief provided by the customs legislation?
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10. How informed are you about the benefits of the Authorized Economic Operator status?
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11. Completing the criteria for obtaining the status of Authorized Economic Operator is:
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12. Proposals for other applications. Do you think it is necessary to develop new applications accessible via smartphone?
If you think it is necessary, please explain specifically in the 'Other' option.
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13. During the customs declaration process, related to the work of the customs authorities:
If you think that problems have appeared, please explain specifically under the 'Other' option.
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14. Do you notice that there are opportunities for improving customs procedures?
If you think that the customs procedures need to be improved, please explain specifically in the 'Other' option.
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15. Please describe your relations with the customs administration during the last year regarding communication:
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16. How do you evaluate your relationship with the customs administration during the last years (2022-2023) compared to previous periods?
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17. Please describe your relationship with the customs administration regarding professional ethics:
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18. Please describe your relationship with the customs administration regarding professionalism in carrying out the procedures:
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19. Please describe your relationship with the customs administration regarding the use of the transaction price (Invoice) or other methods (eg references):
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20. Have you had a posteriori evaluations by the customs administration?
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21. How do you evaluate the customs legislation (Customs Code, Excise Law) in terms of transparency and implementation by the customs administration?
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22. How do you rate the online services (digital customs) for licenses/authorizations, the certificates that are in the Albanian Customs Administration link (dogana.gov.al)?
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23. How do you generally rate the customs procedures for processing import and export declarations?
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25. What is the average time of processing declarations only for the customs administration?
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26. What are the main problems that the customs authorities should improve towards a solution:
Thank you for your time and dedication!

Your answers will be in the focus of the work of the General Directorate of Customs to provide solutions and efficiency of customs procedures in order to facilitate lawful trade.
For more information, please visit the web: www.dogana.gov.al
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