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WRA Customer Satisfaction Questionnaire
We would love to hear your thoughts or feedback on how we can improve your experience!
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* Indicates required question
Indicate Basin Area Office
*
Choose
Athi Basin Area
Tana Basin Area
Ewaso Ngiro North Basin Area
Lake Victoria South Basin Area
Lake Victoria North Basin Area
Rift Vallley Basin Area
Headquarter
Name of the Station that you have been served
*
Choose
Mombasa
Nairobi
Kiambu
Loitoktok
Kibwezi
Eldoret
Kakamega
Kitale
Siaya
Kisumu BAO
Kisumu SRO
Kisii
Kericho
Nakuru
Kabarnet
Narok
Naivasha
Lodwar
Kapenguria
Macahkos
Embu
Muranga
Kerugoya
Kitui
Meru
Garissa
Lamu
Nanyuki BAO
Nanyuki SBAO
Rumuruti
Mandera
Marsabit
Isiolo
Central Water Testing Lab
HQ
Choose the service that you requested for (tick as appropriate)
*
General Enquiry
Registration of WRUA
Permitting
Laboratory Services
Procurement
Data Request
Verification and authorization to construct works
Assessment of water use and related charges
Registration of supplies
Verification of licensed water resource professional
Extension of time limit on an authorization
Other:
Required
Give a brief description of the service that you requested for
Your answer
Were you served within the stipulated timelines as per the service charter
*
YES
No
Required
What time was taken to serve you?
0-15 mins
15-30 mins
30 mins-1hr
Over an hour
How well does our customer service charter meet your needs?
A great deal
A lot
A moderate amount
A little
None at all
What would you recommend to be adopted to make our services better?
Your answer
How satisfied were you with our service today? On a scale of 1 to 5 (1=Least 5=Most)
*
1
2
3
4
5
Submit
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