TQM-QUIZ

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TQM-QUIZ

Submit the Quiz on Total Quality Management

Name

Institution

Gender

Male

Female

Clear selection

Age

<= 25

26-40

41- 50

51-60

.>60

Email-ID

Q1 . Not a TQM Need

1 point

Market Competition

Reliability

Conformance

Increasing sales

Clear selection

Q2. Which one is not a Dimension of Quality?

1 point

Conformance

Reliability

Repeatability

Performance

Clear selection

Q3. Not an indicator of poor quality

1 point

Low Productivity

Greater waste of materials

More rework

High inventory

Clear selection

Q4. Who is not a Quality Guru?

1 point

Shewhart

Deming

Taguchi

Taylor

Clear selection

Q5. Which is not a Deming's Philosophy?

1 point

Create and publish aim/philosophy of firm

Drive out fear

Institute training

Incorporate rewards/punishments

Clear selection

Q6. Which one is not a Leader's Role?

1 point

Shape Organizational Values

Protect

Exemplify

Control people using brute force

Clear selection

Q7. Not a Characteristics Quality Leader

1 point

Empower subordinates

Emphasize prevention

Learn from problems

Lacking in empathy

Clear selection

Q8. Not a Vision Statement

1 point

Succinct guideline

Elaborate Plans

Timeless

Inspirational

Clear selection

Q9. Not a Mission statement

1 point

Who we are?

Who are the customer?

What we should not do?

How we do it?

Clear selection

Q10. Not a Quality Policy Statement

1 point

Equal or exceed competitors

Continuously improve

Meeting needs of Internal & External customers

Involving only a Selective Workforce

Clear selection

Q11. Identify which is not a part of Juran Trilogy

1 point

Planning

Control

Innovation

Improvement

Clear selection

Q12. What is PDSA Cycle?

1 point

Plan-Do-Study-Act

Plan-Develop-Study-Act

Plan-Do-Study-Analyze

Plan-Do-Sequence-Act

Clear selection

Q13. Seven tools of Quality does not contain the step

1 point

Scatter Diagram

Cause and Effect Diagram

Affinity Diagram

Control Charts

Clear selection

Q14. Identify the Six Sigma Phases

1 point

Plan-Do-Study-Act(PDSA)

Define-Measure-Analyze-Improve-Control(DMAIC)

Sort-Straighten-Shine-Standardize-Sustain(5S)

Supplier-Input-Process-Output-Customer(SIPOC)

Clear selection

Q15. Which is not part of Seven New Management Tools

1 point

Pareto Diagram

Tree Diagram

Matrix Diagram

Interrelationship Diagram

Clear selection

Q16. Not a Benchmarking Feature

1 point

Idea of copying others

Promotes competition

Helps customers to know where they stand

Indentifies Strengths and Weaknesses

Clear selection

Q17. Not a Quality Loss Function

1 point

Nominal - the best

Smaller - the better

Larger - the better

Average - the better

Clear selection

Q18. TPM Stands for?

1 point

Total Productive Management

Total Productive Maintenance

Total Preventive Maintenance

Total Planning Method

Clear selection

Q19. Not a QFD Benefit

1 point

Improves Customer Satisfaction

Reduces Implementation Time

Matrix Size is too Big

Provides Documentation

Clear selection

Q20. Not a FMEA(Failure Mode & Effect Analysis) Feature

1 point

Focuses on Prevention

Give priority to Low RPNs(Risk Priority No)

Quality Standard

Customer Requirement

Clear selection

Q21. Not a Feature of ISO Implementation process

1 point

Top Management Commitment

Appointment of Management Representative

Internal Audit

External Consultant without Invovlvement

Clear selection

Q22. Not a Quality Audit Type

1 point

Process Audits

Product Audits

System Audits

Financial System Audit

Clear selection

Q23. Not a ISO 14001 Requirement

1 point

Follows Industry Standard

Environmental Policy

Checking & Corrective Action

Management review

Clear selection

Q24. Identify the Barriers to Quality Audit Systems

1 point

Maintaining Regulatory Compliance

Facilitate Continual Improvement

Lack of Resources and Expertise

Assurance on process capability and Product Quality

Clear selection

Q25 Not an EMS (Environmental Management Standards) Benefit

1 point

Better Regulatory Compliance

Effective Utilization of Resources

Certification to Recognized Standards

Management or Staff Resistance

Clear selection

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