Dear valuable Off The Wall Customer,

I am writing today to express my heartfelt apologies. Unfortunately, the party event that you were planning at Off The Wall was cancelled. On March , 2020, Off The Wall experienced prolonged closures resulting from COVID-19 restrictions. This unprecedented time has been difficult for our business as it has been for many of your families. We are very sorry for any inconvenience that this might have caused.
Off The Wall is now operating under new management and transferred ownership during the pandemic. We do our best to always deliver our events as scheduled. However, the well-being and safety of our Guests and Team Members is our first priority. Unfortunately, due to unprecedented circumstances sometimes things don’t go as planned. Please complete the following  questionnaire . Following the completion of this questionnaire Off the wall will send you compensation in the form of a gift card for the deposit amount received during booking and a token of appreciation .
                                                                                        Thanks,
                                                                                              Keshawnna(Current Owner)