Health and Well-Being in Hospitality Survey - Hotel Sector
Employee well-being has taken on added urgency in recent years with the growing awareness of the physical, mental and emotional challenges faced by frontline hospitality workers. The pandemic increased the level of job stress experienced by hospitality workers, causing many to leave the industry or choose other career paths in pursuit of better work-life balance.  Many hospitality  managers are prioritizing employee health and well-being in the hopes of attracting and retaining the talent needed to propel the industry forward

Kendall College is conducting research on how hospitality managers are addressing employee health and well-being in the workplace and the impact of these efforts on employee recruitment and retention with the goal of informing the industry of emerging best practices and related workforce development trends.  

Please take a few minutes to complete the survey below. Your responses will be kept confidential. If you would like to be part of a follow up case study, please indicate by providing your contact information at the end of the survey. 

Please direct any questions to dpopely@nl.edu.

Sign in to Google to save your progress. Learn more
What is the name of your property(ies)?   (Please specify your specific unit(s) not a brand or corporate entity.)
What is the location(s) of your property(ies)? Check all that apply
What is your current position? (check all that apply) 
Are you?
Clear selection
What is your age range?
Clear selection
How long have you worked in the hotel industry?
Clear selection
How long have you worked at your current property?
Clear selection
What is your property’s brand segment?
Clear selection
What is your property's ownership model?
Clear selection
What is your property's annual revenue range?
Clear selection
What is your property's number of rooms range?
Clear selection
How many years has your property been operating?
Clear selection
What has been the rate of turnover in the past 12 months? 
Clear selection
What has been your property's turnover rate over the last 12 months? 
Clear selection
Has turnover increased or decreased as compared to pre-Covid levels? 
Clear selection
Please elaborate on the top 3 drivers of turnover at your property, in particular any "other" items not list above. 
In your view, what are the top 3 drivers of turnover at your property currently? (check no more than 3, including any others you might have listed) 
Please elaborate on the top 3 most difficult-to-fill positions at your property.  Explain why you think these positions are so hard to fill. 
From the candidate's point of view, please rate the importance of the following factors in the hiring process for your property.  
Very Unimportant
Somewhat unimportant
Neither important nor unimportant
Moderately Important
Very important
Total Compensation
Health Benefits
Flexible scheduling
Meaningful work
Reliable/supportive people at work
Support for health and well-being
Safe work environment
Caring and inspiring leaders
Inclusive community
Commitment to social justice
Sustainable work expectations
Opportunities for career development/advancement
Clear selection
What are the top 3 most difficult positions to fill at your property currently, and why? 
What kind of employee wellness program(s), if any, does your property offer? 
Clear selection
What does your employee wellness program(s) cover? (check all that apply).  If you have none, please skip this question.  
What is/are the goal(s) of your employee wellness program? (check all that apply) If you do not have one, please skip this question. 
Who at your property oversees wellness initiative (check all the apply)  If you have none, please skip this question.  
Approximately what percentage of employees take advantage of employee wellness offerings at your property?  If you have none, please skip this question.  
Clear selection
Rate the importance of the property's employee health and wellness since the pandemic to your organization: 
Much less important
Much more important
Clear selection
Rate the importance of the property's employee health and wellness initiatives since the pandemic to employees 
Much less important
Much more important
Clear selection
Have you modified the work environment to enhance employee well-being? If so, please explain why and describe steps you have taken to create a "culture of wellness" at your property. 
What other strategies related to working conditions are you using to attract and retain employees or meet other goals?
How are you evaluating or planning to evaluate the effectiveness of wellness initiatives (e.g. controlling costs, reduced turnover, enhanced recruitment, improving job performance, etc.)? 
Please feel free to share any other comments you may have about the topic of employee well-being in hospitality.
We will be setting up 30-minute follow up interviews to develop more in-depth case studies. If you would be willing to participate in a follow up interview, please provide contact information (name, email and phone) below.  
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy Policy