1. PAYMENT TERMS
Goods must be paid for in full prior to delivery or collection in a form and at a time acceptable to the Company. A minimum deposit of 50% of the total order value is payable on order. The balance plus storage fees (if any) will be payable on notification by the Company that the goods are ready for delivery or collection. Cheques require a minimum of five working days for clearance prior to the release of goods for delivery or collection.

2. SPECIFICATION AND MANUFACTURE
We and Our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any products without prior notice in relation to future sales. Every effort will be made to supply goods to sample size and colour. Due to our products being 'hand-made', the photographs on our web-site are for illustrative purposes only and may not exactly match the product itself or its colour or the colour of any materials. Photographs or illustrations do not comprise any contractual warranty on our part and you should not rely on them as an exact representation of the products. All measurements shown on our website are approximate. The Company cannot be held responsible for slight variations which may occur. Should any fabric or product not be available the Company will notify the customer and permit the customer to choose an alternative from its then current range of fabrics and products. In the event that the fabric or product ordered differs in price from the replacement, an adjustment upwards or downwards of the price will be made and any adjustment will be payable or allowable (as the case may be) in the final payment. In the event that no fabric satisfactory to the customer is available the customer has the right to cancel the contract within seven days of being notified by the Company that the fabric of the customer's original choice is not available, and the deposit placed on order shall be refunded. Each product offered by the Company is handmade and while all possible precautions have been taken to reduce the chance of splinters or imperfections, the customer is advised to take care when handling the product. The Company cannot be held responsible for any harm that may result from these splinters or imperfections due to the medium of the wood used in production. If any splinters are noticed, then it is recommended to contact the Company.

3. COMPLETION DATES
These are approximate only and do not form any term or condition of this Agreement. Every effort will be made to adhere to these estimates, but the Company accepts no liability for any direct or indirect loss arising from delay.

4. Delivery
All Deliveries are subject to the provisions of this clause. The Company will undertake the cost of the insurance of the goods in transit of the customer. Customers must ensure that the goods ordered will fit through all doors and that delivery is otherwise unobstructed and that all valuables are safeguarded from accidental damage. Appointment times are approximate only. In the event of exceptionally difficult deliveries customers or their agents are required to sign a damage disclaimer. Failure to sign such disclaimer will result in the goods being returned to the Company's warehouse where they will be made available for collection by the customer during normal business hours.

Damaged or Defective Goods
4.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
4.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must inform the Company immediately. If damage is discovered after delivery, you must Contact us within 3 days of delivery of the goods.
4.3 If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will produce a replacement item upon confirmation that the damaged item has been collected or has been returned to us.
4.4 If the goods are found to be defective we will refund all monies paid by you for the goods in question (including the Delivery charges) together with any return delivery charges you may have reasonably incurred if you have undertaken to return the items yourself, in the same form of payment originally used for the purchase as soon as possible.

5. PROPERTY IN GOODS
Notwithstanding that the Company may deliver the goods to the customer, the property shall not pass to the customer until the Company has received in cash or cleared funds payment in full of the price of the goods and in the event that Delivery may have been made prior to payment by the customer in full the customer shall not hold the goods as the Company’s fiduciary agent and bailee.

6. LIABILITY
Every effort will be made to supply goods of sound workmanship and quality. No subsequent claims for Delivery damage, visible marks, electrical components or wood splinters can be entertained. Subject as herein contained and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977) all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. In any event the Company's liability shall not exceed the original value of the goods.

7. FABRICS AND ELECTRICAL ACCESSORIES
Some fabrics are harder wearing than others and the Company gives no warranty that a particular fabric will suit a customer's intended use better than another. Where electrical elements are fitted they are supplied and certified by a third party and the Company takes precautions to ensure that they are CE marked and safe for use but accepts no liability or responsibility for the operation or safety of such systems. In the event of any faults or concerns please contact the company.

8. CANCELLATION & RETURNS
The Company will accept cancellations of orders within 7 days once it has been given either in whole or in part. Notification in writing is required.

As each item is tailor-made to the customers individual specifications, the Company reserves the right once the furniture has been delivered and accepted by the customer, not to accept returns unless the furniture is faulty.

The Company can be contacted via email on tables@tinkerbotgames.com